Customer Ratings & Reviews

The Geek Squad Tech who came out was great...He had me up and running in no time flat.

The Geek Squad, was very professional and helpful in connecting my new TV

Geek squad delivered and set up tv. Then I had some problems and they came back. Yesterday and today I couldn’t change from Roku to cable box so I called for help. They gave me great instructions and answered all of my questions.

Agent reset my WiFi connection due to black outs from power surges from hurricane

Alex was very knowledgeable and quickly set up my tv and related devices. He took the time to explain things clearly to me. Appreciated his professional and courteous service.

The gentleman who came was very efficient, helpful, and pleasant. He answered all questions and concerns we had

I am 75 years of age; without the Geek Squad at Best Buy I would be lost! I have been in to see them; with a multiple of crazy questions. I have always been treated with respect; always explained to me in language I can understand without any difficult. Thank goodness for Best Buy Geek Squad!!

Geek Squad was employed to install and set up a new television we had bought for my 93 year old Mother for Christmas. She stated that the agent was very kind and helpful, listening to all her questions. The agent took the extra time and patience to walk my Mother through the remote operation, making it easy for her to operate the television.

The agents mounted my tv, hooked it to my att dish , but didn’t hook it to my dvd player. I didn’t think hooking my dvd player would be that hard, but I sure found it as such. The agents weren't part of the geek squad.

Frank and his partner did a great job. I really appreciate the Geek Squad customer service because it's reliable and all the staff are kind. Thank you!

I had next day setup scheduled. They called the night before to verify time, called again in the morning (a little early for me but hey earlier they are at work earlier I get setup). They called 2 hours before appointment to ask if I minded if they came early. MIND!!! Heck no come on over. Courteous and professional young men. Set up and explained everything and cleaned up any mess.

Gentleman who showed up very knowledgeable and quick to assemble get up and running

Agents were friendly,knowledgeable they moved 1 tv from one room to another hooked up my new one walked my wife and I through on how to operate everything and made sure they answered all our questions and if we were satisfied id definitely have the Geek Squad come back.

Geek Squad did a fantastic job ib setting up our 85" television. Even fixed some issues we were having with our surround sound system. The guys know what they are doing. Making sure we knew how to operate the system and asking to make sure we understood and if there was anything else the could do. VERY SATISFIED

They were terrific! Two friendly guys showed up and hooked us up big time

SET UP COMPLETED & TV wrkng but began to Rec Error Msgs! Thought was “fixed” when each install guy called, but Errors cont. Went to BB Store/Muncie where Christy intro’d us to Comcast Specialist who suggested we get a New Box!!! NO MORE Error MSGS!!! Thank God!!! Was ready to Return TV! THNX TO CHRISTY!!! & Specialist!!!!

The installer came early, and did an excellent wiyh thr install and directions for use of the instslled 55" TV. He went the extra mile in service and presentation manner.

Overall I like the products I like the service. I really recommend Best Buy.

Very thorough. He answered all of my questions. I am a bit disappointed that there is a drop of sound intermittently when viewing shows on apps. Also, the Terk antennae does not bring in all the channels it is intended to. He said certain positions in the house sometimes makes that impossible.

Stephanie, the geek squad associate assigned to set up our TV was GREAT! She set-up and validated TV Setup. She made sure we understood how the TV worked and that I was able to demonstrate steps to use new TV. before she left Staphanie made sure we all our questions were answered.