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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set everything up and got it all going. Pickup all the boxes. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and furious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being non-tech savvy,the geek was well worth it and explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up and mounting was quick and without hassles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to the house to install & mount our new tv were very professional. They were very polite & knowledgeable about where best to mount the tv. They were good to clean up their tools & boxes when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Techs Jesse & Charles were very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what needed done, and got right to it. They installed a DVD player and hung a 55" TV, and Sonos sound bar from our living room wall. Very careful not to make any marks in the wall, gave us good looks at how it would look, and demo'd the TV and DVR for us. Would definitely recommend them to our friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job measuring and making sure the tv looked great on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, set up everything as we ask and answered any questions we had!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rehooked up our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had hooked up our new tv and thought we did a good job, but couldn't figure out why somethings didn't quite work well... now we know! They did it right and in just a few clicks of this and that and now it is amazing! We can't believe our tv can do all it does! It felt like moving from the tv we had as kids (b&w with bunny ears) to George Jetson's spceage tv, lol! We Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I happily recommend Geek Squad The guys did a great job and in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the tv and mounting bracket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted and explained everything to my 93 yo MIL !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect placement for my big screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a corner placement for my new 65 in Sony 4K and was afraid they wouldn't be able to get the placement I wanted. Corey and Matt could not have installed it more perfectly. They were so very friendly, professional and efficient it was fun just to have them around. Corey took the time to explain and answered any and all questions I had. Love Geek Squad! Thank you! Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, informative and efficient setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I had the Geek Squad deliver and do the set up, as on-line comments didn't always say the set up was flawless. They arrived on time, quickly assembled my 43" 4K TV, and went through the Internet set up quickly. They took the time to answer my questions and pointed out a few troubleshooting issues. Altogether worth a little extra $ to do this, overall it was a bit pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Associate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my equipment was hooked and associate was very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to quickly and easily set up the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven was on time, efficient, and friendly. He brought and installed the TV and made sure we knew how to use the remote. And he came on Christmas Eve, as it was a Christmas present. We were very pleased with the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv, OUTSTANDING!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was "JAKE" I can't say enough good things about him. My husband and I are senior citizens, he was very, very helpful and patient showing us how to work our new tv. By the way, we love it. He is truly as asset to best buy. These days we don't experience this kind of customer service JAKE gave us. HE WAS THE BEST!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, on time, picked up old TV. Install well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They knew there stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen did a fantastic job and knew how to get it done the right way in a timely manner even help me with setting up two other devices that I bought to make sure everything in the home was working properly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great job, but a bit overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech who came out was fantastic, he did a great job here at my house, but i thought the price was twice what it should be....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good installation for me. I would recommend a friend.

    I would recommend this to a friend