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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 419 Showing 8,361-8,380 of 18,776 reviews
  • Rated 4 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a good job. TOOK 4 appointments. I was without Tv for like two and a half months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad member installed tv thoroughly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and answered all my questions. Hooked up the tv and set it up as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent installing my television set and connecting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installing my 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very professional and quick, explained the remote to me, very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installers were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was well worth its price. Installers were professional and patient, and were more than happy to explain what they were doing as they were installing this 65 inch TV mount. I would highly recommend this service to those folks who are unsure about mounting a TV. This was done in a tight spot above my fireplace, and I am very glad I decided to use geek squad to install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great solution to create a swivel base for a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old tv had a swivel base that made it easy to change the angle of the picture. My new tv only had two legs and no swivel capability. The swivel mount was a great add-on that allows us to have the same functionality as my old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great, no problems at all, everything was set up correctly the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worth the price over free delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents were careful with my tv, removed the old one that was damaged (by regular bestbuy delivery) and waited with me while I set up the tv and ensured there was no damage with the new tv. They were patient and helpful answering any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional, courteous, and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset of my electronics!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark was my agent and he did a great job. He communicated with me 30 mins before coming he really knew his stuff. He was very sensitive to communicate my options and if anything would be visible. He did a 75 inch tv mount, moved a 65 inch tv to a new space and mounted a new sound bar. All were well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad amazing and outstanding .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was absolutely amazing and Outstanding , the did everything absolutely Wounderful . There absolutely nice and explain Everything , I am impressed with techs who Talented men .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new TV installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I will definitely recommend them to all my friends!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the Geek Squad staff wore face masks and provided communication at a safe distance all the while they were in my home. My tv was in-boxed and set up by the Geek Squad. Once set up, I received instructions on how to operate the tv and they setup/installed the apps I specifically needed/wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what needed to be done quickly and well. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the unit quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personnel arrived on time as specified and installation was fast and efficient. Great help when taking an 85" tv out of the box and installing it where it will used as the tv is quite heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individuals that set up my new TV were very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Delivery and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate Dustin’s delivery and installation A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were wonderful. The set up and quick and perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected our TV quickly and explained the operation very clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service well worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did speedy accurate install. He showed us how to use the features.

    I would recommend this to a friend