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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 419 Showing 8,361-8,380 of 18,775 reviews
  • Rated 3 out of 5 stars

    Technician was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great, but price was over $200 even we pay tech support member ship fee annually $200. I don’t think annual tech support $200 is not work because we paid $200 to technician this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a TV for my sister, the installation and setup was included with my best buy rewards membership. She commented on how fast and professional they were.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grant and Luke were great. They were very knowledgeable at all tasks on hand. All the questions I asked were answered by both and I truly appreciate that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and Know-how

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician called when he was on his way, arrived on time. Set up was quick,and he explained every thing. Removed old tv and cleaned up all packing material!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered and installed a tv and soundbar. On time, fast and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went very well. Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very proficient, professional, courteous, and knowledgeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I haven't had to use them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with her service when she brought my tv and set it up!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a fantastic job ib setting up our 85" television. Even fixed some issues we were having with our surround sound system. The guys know what they are doing. Making sure we knew how to operate the system and asking to make sure we understood and if there was anything else the could do. VERY SATISFIED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven was on time, efficient, and friendly. He brought and installed the TV and made sure we knew how to use the remote. And he came on Christmas Eve, as it was a Christmas present. We were very pleased with the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and knowlegeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quick service. Answered all questions. Knew his stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from geek squad. they even helped to set up old keyboard for us to work with new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee did a very good installing the TV. when checking out TV, he noticed some white spots in the screen, said it was a bad TV, got another one. Nice job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg set up everything great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg was great! He answered our questions and set up our tv in good timing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad provides expert knowledge and workmanship in installing your tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hanging my 85 inch television !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SET UP OF TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF DID NOT TAKE LONG FOR THE AGENT TO SET UP OUR TV AND SHOW US HOW TO USE IT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed the technician who came out was so well versed with my particular TV and maze of equipment. I have several audio pieces to help with hearing impaired and was not sure how to get them all working both with Cable and my DVD player. He left his phone number in case I had additional questions or problems, which I used and he was helpful in getting them addressed. Money well spent for this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad excellent in setting up my TV and programing everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy peasey, nice guys and effecient made it shorter than I would have taken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ⭐⭐⭐⭐⭐ ➕ Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and completely professional. He took great care in making sure i understood everything before he left.

    I would recommend this to a friend