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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 422 Showing 8,421-8,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job connecting and mounting. Very clean and professional. Worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the TV 3 weeks. So far it’s great. Beautiful picture and sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am delighted with the service provided by Geek Squad. I was contacted several times to let me know when he would be arriving. Very considerate. The young man who installed my TV and Sound Bar was courteous, efficient, knowledgeable and patient with all my questions. Top notch service. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hurray for the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is fabulous! They hooked up my 2 new TVs, sound bar and antennas in no time. They came right on time, were very personable, knowledgeable and answered all my questions. Highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs unboxed and setup my TV with care and speed. Placed TV on stand. THX Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to accent the great job the installers did on my TV; their friendliness competency and professionalism was great. However, while the amount for the service is probably appropriate for a large scale install, a two tiered scale should be used for the smaller install job. The cost was too much for my small install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad RAWKS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not tech savvy. My “Geek” was funny & explained everything about my TV & DVD player. He showed me how to use everything and incredibly I didn’t feel overwhelmed with information. I’m not good at reading manuals. Totally worth it to have him come bring everything here, set it up, & show me how to use the remotes, & I think the microphone to change channels is so cool!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did install but had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers had to return because sound bar did not sync up properly with the tv It was very annoying we had to disconnect sound bar to have volume for tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the Geek Squad....if you are buying products and want to maximize enjoyment and functionality, and minimize feeling like you don't know what you are doing (because I didn't know what I was doing) use these guys. Just from my brief time with them, I was able to reinstall the system on a new TV with no problem. Not only did they do a good job, they taught me how to do it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and set up the bedroom TV and everything works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivery of 65 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time for delivery of tv. They were not the regular home theater installers so were limited in their knowledge of setting up some features. They were very efficient setting up the tv and hauling away the old 65 inch tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how awesome the two gentlemen were that set up and explained every detail about how to operate the Sony 65” TV. These guys were very professional and took the time to answer our questions and made sure we were able to operate the TV. THANK YOU!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trained Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were friendly and very knowledgeable. Spent time to make sure we were happy with set up and even showed us some tips on how to use smart apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and went to install my tv and it was cracked. They went to Best Buy and picked up a new one. They installed and explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out in a timely manner and they were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young ladies that came out to perform our installation, were extremely knowledgeable and and worked really well together. Installation was quick and professional. They showed us the operational aspects of the T.V., answered our questions, cleaned up and were on their way in about 20 minutes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is fine for a third TV in a bedroom. Picture is fine, not great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD....SUPERMEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a super great job.. Total Professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad was very good with the set up and explained every thing to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The TVs would still be in their boxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, knowledgeable, kind service. Very patient with us.

    I would recommend this to a friend