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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 426 Showing 8,501-8,520 of 18,775 reviews
  • Rated 5 out of 5 stars

    The geek squad was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how awesome the two gentlemen were that set up and explained every detail about how to operate the Sony 65” TV. These guys were very professional and took the time to answer our questions and made sure we were able to operate the TV. THANK YOU!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Service installed TV Well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service by Installers. Gave me much information & Directions. They Scanned for all channels. I have connection to outdoor Chimney Antenna. Nice to know how many channels are pulled in & high quality of Pictures w. Long ago installed Outdoor Antenna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gio is the BOMB!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gio was super fantastic. Great to work with. Very professional. Very knowledgeable about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek squad work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job of setting up my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came early and were very helpful and informative. They promised to get the missing parts ordered through the store. They moved and connected everything. Very courteous and efficient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, picked up and delivered my new Smart TV, sound bar, and some furniture assembly. They are excellent to work with and do a great job. Got everything set up, showed me how to run everything now, re-set up another TV for me, and clean up so you can't even tell they were there. It may cost you for their services but if you can't do it yourself they are the choice to make.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set everything up and got it all going. Pickup all the boxes. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avery of the Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avery arrived right on time as usual and expeditiously set up our new smart tv while my husband convalesced near by. He was ever so kind and respectful also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew what they were doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put together my 65' tv and integrated great with the cable and xbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the tv and mounting bracket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted and explained everything to my 93 yo MIL !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Informative, knowledgeable, patient. The Geek Squad member who installed my tv and showed me how to run displayed all these traits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my new bose soundbar and tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hired Geek Squad previously and was satisfied with their performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and sound bar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xavier was outstanding he kept me informed on my install evan after the store fell short on the promise. I was able to talk to Xavier even before he arrived at my house. He did an outstanding job. He is a very good associate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two installers that knew what they were doing very happy with their installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Initial set up of new SMART TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the GEEK Squad arrived and professionally attacked my new TV. Glad to say they didn't need any of MY HELP (hahaha). They were each very efficient and I was happy to be (out of the way). I am really excited to enjoy such a clear and beautiful picture on my Samsung 43" beauty. Thanks to all. Jim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable geek squad team as well as helpful and patient during setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional. Spent time helping me understand the new tv. Five stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Associate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my equipment was hooked and associate was very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv, OUTSTANDING!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was "JAKE" I can't say enough good things about him. My husband and I are senior citizens, he was very, very helpful and patient showing us how to work our new tv. By the way, we love it. He is truly as asset to best buy. These days we don't experience this kind of customer service JAKE gave us. HE WAS THE BEST!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was able to quickly and easily set up the tv.

    I would recommend this to a friend