Customer Ratings & Reviews

Guys were on time, explained everything to us and did a great job.

Geek Squad took my 43" TV and installed the 50" TV and new DVD player. They answered all my questions and I went that afternoon and got a new cable box which really improved all the available features Also, I was not charged additional for the exchange and new TV setup.

this was fine, although we returned it as it was the size recommended by the salesperson for a 65" tv and there is no way it would work. Too small

Tech setup TV and connected all devices. All devices connected with no issues.

The agent mounted my television with ease and answered all my question and was very patient.

The geek squad was friendly, helpful & quick. They set the tv up, connected it to the internet & showed me how everything works. They were great!

Absolutely awesome TV. However, I'm less than impressed with the Geek Squad's ability to get the picture and sound to sync properly. Is it the TV? The new Sound Bar? Who knows? We've had them out twice now and it still isn't resolved! There's nothing like spending 6 Grand on a new system and having to watch the lips of people move a half second behind the audio. Thanks for nothing, Best Buy.

Well worth the cost. Trent was knowledgeable, efficient, and professional. I would have fumbled thru the set up and felt frustrated since I am not tech savvy. He also demonstrated the TV’s features and made it simple so that I could use it right away. Very happy I let Best Buy do all the set up.

The techs were on-time and efficient in set-up. Very pleasant. And removed boxes and packing debris. I would definitely use this service again in the future.

The agent installed my tv quickly and answered all my questions.

The gentleman setup my tv and connected the sound bar & speakers. He also respected my home as he wore booties over his shoes.

They were kind and courteous and set both TVs up in a half hour. I learned a great deal in that short half hour from them.

Good installation but still having problems using remote and turning on TV to required channel

Your service is always great!!!! In person and in store!!! Your phone people could use a little work, can't understand them nor them you!!!!!!!!!

The Geek Squad agents did an excellent job in setting up our new TV and activating all of our streaming services.

See above. Excellent, service courteous service. Thank you.

Geek squad was professional and courteous. Took the time to setup.

your representatives were very professional and did a fine job in installing my tv on the wall

I was not happy with the installation price . They did not connect my dvd player. That was the reason, I requested installation. Certainly connecting the cable box to set ANYONE, including me, could do it. I did it in July when I bought the 32"Samsung from Best buy. I won't get burned again for installation. At least they came in with masks, that were on properly . They also informed me of the store policy for Covid.

We love the geek squad, they are very good at what they do and polite when coming to our home. W asked so many questions and they answered them all. went over everything with us, this is one reason that we also go to Best Buy.