Customer Ratings & Reviews

Excellent service and set up was done very efficiently! Chris was extremely helpful and patient in getting everything working and set up for us. He made sure we understood how to work everything! Would recommend!

I had to call Geek Squad after the men who delivered the TV from Best Buy spent very little time setting it up and failed to ensure that it worked properly. The Geek Squad men listened to what needed to be done and took care of it quickly. They clearly knew what they were doing. They tested their fixes to ensure that the TV worked properly. I only wish that the men who delivered the TV would have done the same thing before they left so that I would not have had to wait a week or so until the Geek Squad men were available to set the TV up properly.

TV placed on stand and connected. Antonio and Evan took their time and answered all of my questions, explained everything so I could understand about the smart TV and control and gave me time to write some of t down. They did not rush me, make me feel stupid or anything negative. Both were delightful young men, patient and friendly! I have a friend that will be buying a new TV and using the Geek Squad to have hers mounted on wall.

Tim Meuse at Nashua , NH , location was excellent! So kind and helpful, showing us refrigerators and was very knowledgeable about Best Buy’s products . I sent my daughter to him and she and her burnout 2 appliances from Tim!

We were very pleased with the Geek Squad fellows that installed our Samsung tv. They gave us notice when they would arrive and completed the installation quickly.

Did a great job On time and very knowledgeable and efficient

Husain & a girl in training.Very professional, responsible/ friendly and very helpful to offer me if he can dispose old & replaceable TVs .Love their service with a smile & knowledge at what they do best .

The two tech people were fantastic. They were friendly and very knowledgeable. They connected the sound bar and all of the streaming services we have. They also explained accurately the functions of the tv control device.

An hour prior to their arrival, they telephoned me with the approximate arrival time. They quick unpacked it; placed it on the Tv Stand; and tested it. I had my Comcast information available so it did not take long. The Tv was operating and he asked if I had any questions for him? I said no. They did a good and quick job! At the conclusion, I asked for the Operating Manual. The leader informed me that the Tv had none and i should use the installed one. He then proceed to show me how to enter the Setting menu and select the manual. After he left, I did do it and reviewed the installed manual.

I purchased Geek squad because I'm not that great hooking up TV with all the devices nor did I want to carry the TV home. For $99 they did it all, efficiently and with a smile. Very nice guys who showed me how to get the best picture possible with the correct cables -- 4k, HDMI and optical.

The team installed and set up new TV. They made sure to show me how to use it and they removed old Tv.

My installer did an excellent job setting up my new tv. He was polite, knowledgeable & helpful. I definitely recommend Best Buy and the Geek Squad.

The delivery and setup team was a sub-contractor stationed 70 miles away. They were punctual (within 10 minutes of the scheduled delivery time), very courteous, skilled, and a pleasure to work with. They carted off the boxes and had the television up and running in less than 20 minutes. Great crew!

Our installer delivered the unit to our house, set it up completely, explained the remote control to us, and then carried away our old/dead HDTV! He worked quickly, talking with us as he worked, explaining this and that, and did his tasks professionally and courteously. What more could you ask for?

the squad was wonderful professional and courteous..Explained vvarious situations. Felt confident and secure.. set the tv on the stand. It was perfect. Thanks Geek Squad for being kind to us elderly folks with little technology. know how.

Service was great with putting together a cabinet and setting up a television, friendly knowledgeable staff

I recommend this for people like me who know nothing about connecting new technology. It was quick and the young man took his time explaining the remote and TV’s special features. It made the difference in the enjoyment of my wonderful new Smart TV.

Delivery and set-up exceeded my expectations! The guys who brought the television to my house were really helpful and did an excellent job.

This was early christmas present for my daughter...she had tv unboxed prior to appointment...geek squad completed hookup she had started...very quick setup...well worth service in case she would have had difficulties

The agents unpacked our products and installed them in a timely manner. They even connected out TV to a stand which we had purchased separately. They took the boxes with them so that our house was free of recycling. In addition, they gave us a breif demonstration about using our Smart TV.