Customer Ratings & Reviews

Technician was knowledgeable and efficient. Good service by human in person. We unexpectantly needed to add a wall mount (the new tv has inverted V legs too wide for existing tv stand so tv would just fall off of the front or back) so I called the number and attempted to get help to determine which mount to buy and make arrangements to install. Nightmare etc. and then was transferred to someone else to begin all over again. Both used "48 hours and I will hear back..." routine. Still nothing... no call... no email after over a week. Don't bother asking for help over the phone with useless offshore contract workers who promise, "48 hours..." anything!

Bought a Samsung 65" OLED 8K TV Great picture even for older TV programs. Worth every penny. And the GEEK Squad guys that delivered it and set it up were great

The delivery and setup team was a sub-contractor stationed 70 miles away. They were punctual (within 10 minutes of the scheduled delivery time), very courteous, skilled, and a pleasure to work with. They carted off the boxes and had the television up and running in less than 20 minutes. Great crew!

Installer’s came saw and kicked butt !!Total tech agent Christopher called and gave me a specific time he would arrive. Agent arrived on time with protective gear. He evaluated the what had to be done in a timely manner. At the end of the project agent Chris then explained to me the in’s & out’s of what he done. What buttons to press to keep stuff running smooth. Agent then played a brief sample video on my entertainment system and it was so swell.Sound effects to another level !!! Finally, I would recommend total tech !!!

They came out to install 2 wall mounts for my TV's. They were very professional, knew what they were doing, easy to talk to and very efficient. Thank you Geek Squad for a job well done. Sincerely, The Keating's

Geek Squad techs connected our new Sony BluRay DVD player to our new Samsung Smart TV. They then disconnected unused wires/cables that were left plugged into the power surge protector. They also answered questions we had about using our new smart tv we didn’t get to ask the previous tech that installed our new tv. They were great! Very helpful and we’re not trying to rush us. One of them even gave us one of his business cards in case we had any questions. Great service and very professional.

I bought my television and stand before moving into my apartment. I knew I would need (want) help getting my furniture put together so I included that when purchasing my items. The people Best Buy hired kept me informed of when they would arrive the day of the appointment. They were almost as happy as I was when they noticed how easy the stand would be to put together and it was put together quickly. They went above and beyond by hooking up the TV to my spectrum box (which also arrived that day) plus the internet modem and blu-ray player. They programmed everything into the remote and made sure everything was working properly. They did an excellent job and I would have them come back if I needed more stuff put together.

Stupid to require 50 characters for the review. Sound good, color good, Size is perfect for my needs.

This tv has worked great since it was hooked up. The picture is clear and it is easy to operate.

It wasn't Geek that did install but outside contractor. He did a good job and got it working and Netfix installed. pleasant person and took time to show me how to use.

So far my new Sony works very well. And the 2 men who installed it were absolutely terrific. At the end I had arranged for them to take away the old TV and the box for the new one. The only truly bad part if that I keep finding a pending charge of $49.99 on the credit card I used. It is charged, removed, charged again, removed again. It has been happening over and over since I purchased the TV. I owed a one-time $49.99 for their hauling away my old TV. BUT IT'S TIME TO STOP THIS BY NOW!!! I can't seem to get an explanation from Customer Service. Please look into this.

Geek squad is the best the agent was great, he set up theTV made sure cable was working properly with remotes and our sound system was on point. Enjoying ourTV without the hassle of trying to set it up ourselves.

The technician was very professional. He called the day before our appointment to confirm, to get any special directions and to let me know an approximate arrival time. He called before his arrival to reconfirm. There were no problems with installation and he was very patient showing me how to use the TV. He installed my "smart" applications and explained, clearly how to access them. The entire process was a pleasure. It allayed many of my fears of the new technology I was getting.

He was a few minutes late but they called and let me know this was going to happen. When he arrived he went right to work on the installation. He was very friendly and knowledgeable.

The Agent was on time, very friendly, courteous, and professional. Everything was done correctly and in a timely manner.

The agents unpacked our products and installed them in a timely manner. They even connected out TV to a stand which we had purchased separately. They took the boxes with them so that our house was free of recycling. In addition, they gave us a breif demonstration about using our Smart TV.

The two Geek Squad members were on time, friendly and efficient. They were knowledgeable and set up the TV quickly and explained how to use it. They even hooked up my speakers to the TV for better sound.

The installers arrived at the appointed time. They were very respectful of our property, were courteous and professional. The equipment was installed efficiently, and they thoroughly explained the operation of our new setup. They patiently answered all of our questions, and cleaned up all of the packaging. They demonstrated expertise with all of the new products, and we would recommend this service to all of our neighbors and family.

To get the highest quality you are paying for with this unit let a Pro do the home install/set-up. Don't fret the details, let the skilled, knowledgeable and experienced Pro do the set-up. It is well worth the cost.

I had BestBuy's Geek Squad install 2 large flat screens for me. I cannot say enough about the team's professionalism, knowledge, helpfulness, workmanship, and general cheerful attitude. George, Nathan, and Chris are the best.