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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 433 Showing 8,641-8,660 of 18,776 reviews
  • Rated 5 out of 5 stars

    Thanks for an excellent job. Please fix sound sync

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and efficient. Guys were knowledgeable and helpful and had things up and running quickly. Still wish the sound and picture were in sync all the time. Would make for a much easier watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent resolution & color. The TV is Very easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joel is a GREAT TECH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel not only set up all my equipment but the entire area was kept clean while he worked. He was patient in explaining how to use all my new tools and made sure I could operate them before he left. He even called me to make sure I was comfortable with using everything and if I had any questions. Great guy and conscientious in everything he did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job with all 3 TVs that they mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy to have our TV delivered and set up. We had arranged for two techs to haul away our only semi-liftable old CRT TV. The installation of the new TV was very smooth and the demonstration of features was a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put the TV stand together and moved new 40” TV there along with my Blu-ray and dvd player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad do all the setup for new system - 55" Sony 900E, sound bar with woofer, blu-ray player, network cables, new modem and new surge protector. They answered all my questions on site to my satisfaction. When I had some issues (that were the result of my Internet provider not doing their job correctly), they helped me diagnose the issue over the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV assuring that my cable and Blu-Ray worked properly. They also installed my old TV that was moved to another room assuring that it was properly installed to cable and the DVD player. They also explained all of the functions of the new TV as well as programming the cable remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ⭐⭐⭐⭐⭐ ➕ Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and completely professional. He took great care in making sure i understood everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered as advertised and quickly installed. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent said a great job of getting my TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new TV, DVD player, and do sound system to replace old tv in den. Problem with streaming. Geek Squad came tested everything and indicated a new more powerful router was needed. David installed everything quickly and came back when one printer wasn’t working. Always have been happy with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job fitting in our 75 inch tv.. you're the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put on little booties! Very nice and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 men came out to install our t.v. Nice, Smart, Caring, Professional. Did everything they could to help us find something to put the t.v. on to no avail. Told it can go on the floor. These gentleman said no way. Sound is muffled. DUH!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount was easily installed by the Geek Squad and works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    3rd Party Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in, put the TV together and were wanting to leave really quickly. It was a 3rd party company and I had to ask them to show me how to connect it to my wifi. They wanted to do the bare minimum and leave. I would recommend geek squad services to friends and tell them to try to avoid 3rd party services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came and setup tv and hung it on the wall! IT LOoks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv; tech very pleasant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech called to see if he could come early; very pleasant and knowlegable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and the other gentleman were outstanding, They were on time. very nice young men. made me feel like a valued customer. which is rare in today world. They programed the tv for me. The service was first class. thank you geek squad , you are the best.

    I would recommend this to a friend