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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 18,775 reviews
  • Rated 5 out of 5 stars

    Excellent Geek Squad service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jaycell and Leonard did an excellent job installing and setting up my new TV. Their prior appointment caused them to run late for my appointment, but they still came by and stayed late to complete the set up. I am very pleased with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech stayed with me until I understood how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very professional and friendly. Very satisfied with him.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy with the installation price . They did not connect my dvd player. That was the reason, I requested installation. Certainly connecting the cable box to set ANYONE, including me, could do it. I did it in July when I bought the 32"Samsung from Best buy. I won't get burned again for installation. At least they came in with masks, that were on properly . They also informed me of the store policy for Covid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV to all of CB my devices. They were very efficient and professional.,It took almost no time at all. Very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 men came out to install our t.v. Nice, Smart, Caring, Professional. Did everything they could to help us find something to put the t.v. on to no avail. Told it can go on the floor. These gentleman said no way. Sound is muffled. DUH!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player is great. It is easy to operate and does what I bought it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and polite!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV and receiver were installed and setup expertly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps were very friendly and helpful. They set up the TV and programmed the remotes etc. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys that installed were great, very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv and sound bar. Great work by Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Content

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was kind of expensive for what I had needed to be done but, good service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. These guys are very knowledgeable and very good at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything to standard good service and replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup was quick and made easy for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience! They came in with our new TV, unwrapped it and carried it up a flight of stairs. They set it up and showed us the basics of operation, left with all the packaging so no clean up or disposal for us! Quick and easy. Love this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, friendly installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs called before arrival and were on time in the window I was given. They both wore masks and shoe covers. Very professional and polite. They unpacked the tv and took the box and packing material with them on departure. Very pleased with the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who set up the tv & sound system were FANTASTIC!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freindly installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freindly stayed until all software updates were downloaded and remotesvpared

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional,knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication and on time for appointment. Quick Install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad representatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the new tv with all my other devices. They even "cleaned up" the older wiring and made it a lot easier to trace a the cable wire and the other connection cables to the other devices.

    I would recommend this to a friend