Customer Ratings & Reviews

geek squad very courteous and prompt, was worth having them install

We bought the 5 year Geek Squad plan for our new TV. Geek Squad came to our home and installed our new 55" Tv. Three Geek squad members one in training. They were very knowledgeable of the product we bought and they answered every question. They were very helpful. Would highly recommend Best Buy geek Squad. Thanks Best Buy for great service.

Agent, Chris, worked diligently for 90 minutes trying to fix settings in TV, consulting numerous sources and the manufacturer. Though he was not completely successful, he arranged for a replacement

There was a miscommunication in what was needed. Our internet service wasn’t addressed and therefore one of our computers that isn’t WiFi has no connection. The technician didn’t even ask about our internet service. So we had schedule another appointment to address the internet issue.

Two Geek squad men did a great job. very professional and clean. will do again.

Professional, efficient, and friendly. Can't ask for more than that.

Geek squad was amazing! They were knowledgeable and on time!

The agents installed my tv and stand most of the time was taken installing the stand. TV installation and setup was the easiest part. The one negative part about the whole process was that it was a very rainy day when they delivered and neither agent had slip covers for their shoes. Luckily they didn't make that much of a mess on my floors but Best Buy really needs to give their people things to avoid making a mess in the homes they deliver to.

The agents were very professional and knowledgeable. When I asked about a wall mounting of the TV instead of the agreed upon surface mounting, they agreed and happened to have the equipment available. This only took an extra 30 minutes to add it and complete the installation.

For those who do not need the stress of installing new devices, The Geek Squad is a "must" unless you want to spend hours trying to set-up a new device and end up still having to call in a professional. I highly recommend The Geek Squad. They are polite, efficient and know exactly what they are doing. Thank you, Best Buy, for offering this service

When they finally got here, installers did a nice job. Three rescheduled appointments made purchasing the tv rather anti- climatic & our college football review didnt happen

First TV did not work properly and it was replaced. Upon installation of the second TV the cable buttons were not checked because the TV picture was distorted. The picture was too wide for the TV. I got information from my computer (not the TV booklet) to remedy the problem and TV has been fine since. TV has a better picture and is not distorted. Geek installer should have picked up on this, when he was here..

Once again the salesperson had not included everything on the work order. The installer immediately got on the phone, got permission to do the entire job...and got busy. Further, as I'm not very tech-savvy, he spent the necessary time to teach me the basics of using my new system. He was great!

On time and efficient. Very happy with the set up of my new TV.

they set up items purchased were outstanding. explained everything.

Met all of my expectations. Has made my TV viewing a wonderful experience. Never been easier for lots of srteaming. Magic remote is beautiful and fun to use.

Setup was very smooth. Setup was done in a timely manner.

Very happy with this tv and I would recommend this tv .

Everything went without a hitch. I have no complaints.

John and Chris did an excellent job. Worked together well. Very thorough.