Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 436 Showing 8,701-8,720 of 18,775 reviews
  • Rated 5 out of 5 stars

    Excellent service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, answered all questions, fast and efficient with setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and set-up of our new TV. Jason was friendly, efficient and a pleasure to work with. He dealt with hauling away a really old, heavy TV and what seemed to be a complex disconnect and set-up. He arrived on time and worked quickly, following Best Buy’s Covid protocols.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It took 3 weeks for qeek squad to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 3 weeks to get tv installed.our install was farmed out another group they wanted to install on Memorial Day between 7am and 7 pm so we talked to someone in Panama to get it installed the following week between 12 and 3, we waited till 7 pm nobody showed, talked to store manager to get Geek squad to install. Finally 10 days later the install happened, charged $199 and sold me an additional $53 for two cables, but no follow up. My family helped with questions I had. I was supposed be compensated for all this Never Happened

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job at installing our wall mount TV stand and getting our new Smart TV programmed! We had it installed on our fireplace and they were very considerate to make us aware that a mantle would be needed if we were to build a fire so as to protect our TV. They also installed a sleeve so as to hide the wires from the TV down to our outlet. Very pleased with the installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very efficient and good job. For the larger TV's I would recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great and had such patience with us learning to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did an excellent job installing my TV!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very patient and thorough about explaining things and answering questions. Clear explanations, clear answers. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with the Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not be more pleased with the man from the Geek Squad who came to deliver and hook up our new 55" Samsung TV. He didn't mind answering our many questions. He was fast and efficient, polite and well-mannered. I highly recommend the Geek Squad to insure your hookup is done correctly. I could tell he knew exactly what needed to be done as he progressed through the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek set everything up and spent time showing us how to use control s How

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad highly recommended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad very knowledgeable. Very neat with installation. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done and professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were on time, explained everything to us and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He’ll Squad crushed it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Great communication! Met our needs on our schedule. Doesn’t get any better than that!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Outstanding Installation Team.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding GEEK Squad performance Team ..... for Set Up of my SONY XR BRAVIA 55 "inches OLED Smart TV and the SONO BEAM SOUND BAR !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job ************************************

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very smooth. Setup was done in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and setup!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys took my old tv and hooked up my new one with my existing devices with no issues. My WIFI that day was really slow but they were very patient and took time afterwards to go through the setup and usage. I highly recommend the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Seevice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the professionalism of the staff. They had great communication, arrived on time, worked swiftly, and took care of my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very competent. I'll call for more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See above. Excellent, service courteous service. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job…they know there job and are very helpful..i buy there because of the geek squad..i can get a team to set up my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came on time, cleaned up and gone NICE JOB.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USE these people well worth the $ spent. very happy with the job well done.

    I would recommend this to a friend