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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 437 Showing 8,721-8,740 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the best !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a young man who installed the TV in a very short time. Was answering all my questions professionally. Very respectful and friendly, not seeming in a hurry like so many techs I had before from other companies.. Kind of expensive but really worth the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did great. They were very helpful and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my 4k tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2160 pixel 4k ultra Samsung tv is great. Love the clear picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivered and set up as promised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need to do anything. Two men brought TV and Stand to the house, set up the tv stand, and then set up the TV. They did so without any reason to be concerned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from geek squad. they even helped to set up old keyboard for us to work with new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an excellent upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG TV was recommended by the sales person according to our needs and I am delighted with the results. Geek Squad did a great job with the installation and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad representatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the new tv with all my other devices. They even "cleaned up" the older wiring and made it a lot easier to trace a the cable wire and the other connection cables to the other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS = Great Service :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad called ahead to let me know they were running a little behind but still made it within the appointment window. The delivery and install went smoothly and the I was instructed on using the remote without a problem. Very pleased with the service and Roku TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicion did a great job installing by tv and gave me some helpful tips Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to my house and installed the stand on my 65" tv and installed my roku . They also updated both products and waited to see if everything was working perfectly. They were very courteous and knowledgeable. Best decision to have them come

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All's well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent found and corrected the problems with the connections for the DVD player and headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family is very happy with the Geek Squad. We did have some communication starts, but that was resolved quickly. The team that came to our home was extremely professional and honest about our particular situation. They gave us important feedback and some recommendations for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space we have in this refrigerator compared to our last fridge. We buy all our appliances from Best Buy and will definitely keep buying from them. Love how the geek squad is so attentive and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install by the geek squad. They were very helpful and went above and beyond to be sure all was done correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this setup service for my 75 year old min for a 75” tv I had delivered to her. The technicians were friendly and helpful. I would highly recommend this service for anyone that doesn’t want to do it or not capable of setting something large and heavy up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was good oppoooiuyeewsdghjkloitredfhklkydfiuyr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and quickly had the TV mounted to the wall where my old one was and then explained everything. I wish the sound bar arrived at the same time but he went through exactly where to plug it in and all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was easy to work with getting TV installed and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great. Very professional and courteous

    I would recommend this to a friend