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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 437 Showing 8,721-8,740 of 18,775 reviews
  • Rated 5 out of 5 stars

    quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew and the other gentleman were outstanding, They were on time. very nice young men. made me feel like a valued customer. which is rare in today world. They programed the tv for me. The service was first class. thank you geek squad , you are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a unique squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents when above and beyond, I was request TV for table top but item was to large Tech had an additional wall mount on their truck, Wow what a difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space we have in this refrigerator compared to our last fridge. We buy all our appliances from Best Buy and will definitely keep buying from them. Love how the geek squad is so attentive and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When you want it done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took down 42’ wall mounted TV and replaced it with new OLED 52’ TV. The old TV was wall mounted inside cabinet with very close tolerances. To remove it you have to angle it and pull it out until you are pasted the doors and then straighten it out. It works perfectly, only the Geek Squad could have done it correctly first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was both efficient and helpful. He answered various questions for me. He explained how the new set was different from my old one. Both accommodating and pleasant. That is so hard to find these days!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected tv and sound bar. Great job the geek squad did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh and Jason the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh and Jason were great in both set up of tv, programing it with my wifi as well as "educating" me on the tvs many capabiliteis..highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my old tv from the stand, installed and setup the new tv. They connected to the internet, setup on my all in one remote. They were extremely punctual, professional, courteous and very respectful of our property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect perfect set up! Very educated tech support! Made my purchase seamless!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    no problem great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your representatives were very professional and did a fine job in installing my tv on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my tv very nicely and in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the absolute best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service with the install of out tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job. set up fast and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sent someone else they contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchased tv was connected in a quick manner. The technician was very friendly and answered any question I threw at him. I set up the tv myself and could not connect it. So to have someone come and connect fairly quick was wonderful. I tried to google how to connect but am not at all tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV instaiiation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job. Left everything neat and clean when finished.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    connecting all the right dots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving on the results and ease of happening but would have appreciated a return on follow-up questions that were texted and voicemailed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rates a 10+ from us. They arrived on time, set up everything to our satisfaction, explained what they were doing along the way, made sure we knew how to operate each thing. They went back over each thing again just to make sure we understood and then patiently waited as we operated everything. They cleaned up after themselves and left the place spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did very well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was for the purchase of my TV Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very professional delivering, connecting, and setting up my TV. They were a pleasant, fun, and knowledgable group. They accomplished the setup of the TV and programing of the remote quickly and efficiently. Since the installation I had an occasion to contact them about an issue with the TV. They solved that issue quickly and efficiently as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents delivered my tv and connected everything very quickly! The gentlemen were very friendly and professional. Very happy with the service.

    I would recommend this to a friend