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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 438 Showing 8,741-8,760 of 18,775 reviews
  • Rated 5 out of 5 stars

    Perfect size for our family.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the fine picture. Comes with so many features than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was efficient and very knowledgeable with questions asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were polite, friendly, & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought in the new TV & took away the old one, then worked to set it up and answered all my questions about devices and my broadband options coming to my area. They explained the new visual clarity I could expect and were very helpful as I am not very tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was prompt, professional, careful, and offered alternative suggestions/recommendations for mounting, which was very helpful. Kyle and Kayla highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set everything up exactly as we wanted and gave us an excellent tutorial. He made sure we understood everything we needed to know. We were very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend the geek squad to do the installation and setup. The team did an amazing job and took the time to teach us the basics of the system. They were on time, confident, courteous and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     many of time I’m hearing a lot of people with products and they don’t have warranty that’s not good I shop from to Best Buy to get warranty on my

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    DEWtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Geek Squad and we're enjoying the new TV. It us a little challenging to teach a very senior citizen how to navigate the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our new 65 inch Samsung was quick and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and quickly had the TV mounted to the wall where my old one was and then explained everything. I wish the sound bar arrived at the same time but he went through exactly where to plug it in and all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv delivery and setup was done in a timely fashion and they were knowledgeable on the ins and outs of the lg tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowledgeable and explained everything in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up our new television and set everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice men

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed tv and sound system and did a fine job. Looks nice thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad ( Todd) did a great job of connecting and setting my tv up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very professional team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    team set up was very quick. the team explained product and it's use. They were very patient and appeared not to be in a rush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV assuring that my cable and Blu-Ray worked properly. They also installed my old TV that was moved to another room assuring that it was properly installed to cable and the DVD player. They also explained all of the functions of the new TV as well as programming the cable remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem, Geek Squad is here.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast, knowledgeable and pleasant. Answered all my questions and made sure I knew how everything worked on my new product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad agent came back for a second round with us, helping to finish installing Roku, set up apps on multiple TVs. Appointment was on time, and all work was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new TV, DVD player, and do sound system to replace old tv in den. Problem with streaming. Geek Squad came tested everything and indicated a new more powerful router was needed. David installed everything quickly and came back when one printer wasn’t working. Always have been happy with Geek Squad.

    I would recommend this to a friend