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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 439 Showing 8,761-8,780 of 18,775 reviews
  • Rated 5 out of 5 stars

    The Geek Squad is the Rescue Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was a total professional, addressing all my questions and concerns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came through again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable. When I asked about a wall mounting of the TV instead of the agreed upon surface mounting, they agreed and happened to have the equipment available. This only took an extra 30 minutes to add it and complete the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new TV from Best Buy and the Geek Squad came to hook it up. Tech was friendly, respectful, and helpful. Installation was top notch. Would hire them again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job in setting up my TV, it was quick and painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a truly BEST BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We chose an LG Oled 65” from Best Buy which was too big and too heavy for us so Geek Squad installed it in , quite literally, a heartbeat and we are thrilled with it! Couldn’t be happier !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another excellent job done by the Geek Squad. Would highly recommend anytime.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung soundbar used TV Connect to connect to Samsung TV. Made it very easy. Geek Squad installed, could have done myself it was so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best part of the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 installers were on time, friendly, courteous and very helpful. Took down the old TV and wall mount, helped to put the stand back on the old TV. They made suggestions and a real effort to make sure I got what was best for me. They cleaned up and did a thorough review of how the TV and setup all worked.. I HIGHLY recommend the Geek Squad/ Joel & Eric were terrific.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for the price/

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in about thirty minutes by Geek Squad. Very easy to opperate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Features explained.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't put it on the wall but the techs did a great job installing it and going through all the features. On this set with the Art mode it was nice seeing how to work it rather than trial and error getting it to work. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I commend the service crew who installed my tv. They did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Team installed TV nicely!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled and communicated. Dealt with our existing setup and made things right including moving existing TV to another room and taking away a third TV. Very efficient, knowledgeable, courteous and affable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I not only received great service in-store purchasing a Samsung product, I got quality delivery and service with set-up and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job by very professional team - thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wesley and his partner did a first rate job. they set up the new TV, a sound bar and a new WIFI router. Made sure all items worked correctly and helped me understand these items thanks for a great professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were efficient, knowledgeable, and personable. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and moved my old tv to another room. And he gave me a good lesson on how to get various streaming channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an awesome job with all 3 TVs that they mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good installaion. On time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good two man installation crew showed up to install. Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection completed by tech. Demonstrated how to navigate channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent said a great job of getting my TV on the wall.

    I would recommend this to a friend