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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 441 Showing 8,801-8,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    Set up tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv. I need to get more work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff set everything up and were professional I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD - GREAT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job!!!! Very helpful in explaining the new set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was quite capable at helping instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very thankful that the Geek Squad set this up as my mantle was very tight and they had to use screws in the mantle to hold the whole thing together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to set up our tv were fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great for two reasons. One, TV would fit in my car and two, I could lift/move it around safely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aaron and William did an excellent job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and William of the Geek Squad, connected all of our devices, including relocating the speakers and adding the subwoofer, to the receiver and organized the devices in our cabinet. They were efficient, courteous, professional, and pleasant. We can't praise them enough! They were great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fast neat work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed setting too make a better picture. Very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a truly BEST BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We chose an LG Oled 65” from Best Buy which was too big and too heavy for us so Geek Squad installed it in , quite literally, a heartbeat and we are thrilled with it! Couldn’t be happier !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    these guys are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    want it set up correctly then i advise you to spend a few dollars more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was quick and efficient. Explained how to work tv and made recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and mounted my tv's and soundbar. Also they had to troubleshoot connecting the soundbar to tv. But they didn't quit or give up. They stayed until the problem was fixed. That's what i call dedication. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two employees were professional, friendly, courteous and knowledgeable. They wore a face mask & shoe covers. They set up my tv quickly & showed me how to use it. I was very impressed with the service. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed our new Samsung Tv were very efficient and quick. They were friendly and made good representatives of Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech set everything up exactly as we wanted and gave us an excellent tutorial. He made sure we understood everything we needed to know. We were very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv installation & set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very efficient in delivering and setting up the tv. They removed old tv, too. No mess left - they took away all packing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sky and Tom were great. Came in, mounted wall bracket, installed tv and even had an audio adapter that I didn't realize I needed for some old headphones. They cleaned up and were gone in no time! Very efficient. I've used Geek squad for all my tv installations and every time...flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product. Easy to use. Intuitive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a definite step up from my original Apple TV which quit after about three years. The remote is tiny, simple and amazing. Scrolling is simple and the touch pad is accurate. This product makes it easy to resume viewing a show or series if there is a break because you step away from the TV. That's the biggest improvement from the old model. It's good stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Did a wonderful job setting up the new television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of setting up our tv. They arrived on time, were very pleasant, and went right to work. After they installed our new tv on the existing stand, they took time to set up the remote and explained to my husband how to use it. We were very pleased with the services provided to us by the Geek Squad.

    I would recommend this to a friend