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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 443 Showing 8,841-8,860 of 18,775 reviews
  • Rated 5 out of 5 stars

    Go Geeks...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really knew their stuff. Fast, efficient and left with the product fully installed. Also explained the operating system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek installer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First TV did not work properly and it was replaced. Upon installation of the second TV the cable buttons were not checked because the TV picture was distorted. The picture was too wide for the TV. I got information from my computer (not the TV booklet) to remedy the problem and TV has been fine since. TV has a better picture and is not distorted. Geek installer should have picked up on this, when he was here..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up items purchased were outstanding. explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, they are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad, came in, installed and set up our new TV, they were great, professional, courteous and supper fast, we love the service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two employees were professional, friendly, courteous and knowledgeable. They wore a face mask & shoe covers. They set up my tv quickly & showed me how to use it. I was very impressed with the service. They were very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good set if you have an IT degree to figure it out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a frustrating to use tv. I have contacted LG several times. Best Buy set it up but didn't go the whole way. I'm sure of it. The screen opens to The LG screen with all the sreening aps. I have tried unsuccessfully to set it to open to a local Dish channel. No luck at all. I hate this set to be honest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Louisville Geek Squad Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent group of best buy employees who assisted me with the audio / visual nuances for my new TV. The surround sound system and even recommended a new Apple TV to add which I have thoroughly enjoyed. It was an exceptional group with polite attitudes and helpful and comforting spirits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent unboxed the TV and connected it to the cable box. No further instruction was given, and the remote was a complete mystery for several days as we gradually learned how it functioned, thanks to YouTube

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service. They installed the TV quickly,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Also gave me tips on how to get the best out of my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome set up!! They explained everything so well!! So nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek squad men did a great job. very professional and clean. will do again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great. Mounted on wall and picture is clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very impressed with the two men that set up my large 75" TV. They hooked everything up, explained some questions that I had, removed all the boxes and put them away for me as I wanted to keep them, no mess no fuss-just an extremely professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They showed up on time and placed the items where

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They placed all the items exactly where I wanted them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job installing and delivering as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad set up a completely new entertainment system and transfer the existing system to the fitness room. Very professional and patient throughout the entire process. They ensured that everything worked, and walked you through the finished system so that you understood how everything worked. Super value and no frustration for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a young man who installed the TV in a very short time. Was answering all my questions professionally. Very respectful and friendly, not seeming in a hurry like so many techs I had before from other companies.. Kind of expensive but really worth the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and Chris did an excellent job. Worked together well. Very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so impressed with the clarity, brightness, and sound on this 55" TCL tv! The size is perfect for my living room also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup crew arrived as scheduled, unpacked tv and placed it where we wanted. They respected our space and cleaned up everything

    I would recommend this to a friend