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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 444 Showing 8,861-8,880 of 18,775 reviews
  • Rated 5 out of 5 stars

    great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set it up and had it working. They had to come back to show us how to get streaming. very helpful and patient. I made sure I took notes to help me remember what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did great. They were very helpful and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great set up and timing and the service was great and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was excellent again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, very friendly and very efficient. He installed the new Smart TV and connected to our router. He took some time to give us tips on using the new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek squad. He arrived on time and did great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a new smart 4K TV delivery and install, the tech was absolutely great, the next day the TV started to randomly malfunction, he came back a second time to install new software and updates, that didn't work. He spoke with the store manager and organized a replacement without any prompting, came back a third time and set up the replacement TV, which works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad associate. Very friendly, very efficient and Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my 4k tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2160 pixel 4k ultra Samsung tv is great. Love the clear picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peak of Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My team was on time, very organized, and efficient. Had everything ready in no time and provided personalized use instructions. Well Done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciate the 30 minute call upon arrival.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job mounting the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was easy to work with getting TV installed and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great prompt service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and resolved my problem and explained how to use my new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great. Very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy's Geek Squad Delivers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's renown Geek Squad delivered, installed, setup and hauled away 2 new and then the 2 old TV's for us. Including carrying the 77-inch HDTV upstairs for us. Wonderful team, safety PPE, professional, fast and friendly. These guys did not let us down and will not let you down either!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great hook up job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job hooking up our new TV. Very knowledgeable guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job installing my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were polite, showed up on time and connected my new TV to all devices and made sure it worked properly. Had a quick overview of the system. They left me to install a wireless subwoofer which I'm still having problems with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad arrived on time, and had everything needed to setup and install our new system!! Very Professional and polite. They explained everything as they did it, so we knew what they meant. Answered all our questions too. We'll always use Best Buy and Geek Squad for our future needs. Highly recommend their products and services!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY Recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time, disconnected my older TV, took it to another room, and installed the new Samsung TV. They explained how to use the new remote, and answered all questions I had. I would highly recommend them for your installment needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony did an excellent job installing our TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always depend on Geek Squad to do a nice job.

    I would recommend this to a friend