Customer Ratings & Reviews

The Geek Squad showed up within the window (but hey, 12-8 is a really long window). They did the job correctly and efficiently and they were polite. My only issue is with the Customer Service group, as I was returning a TV, and my refund did not post for almost two weeks. I was practically screaming into the phone to get them to listen to me. That should not have happened.

This is my first LG product, as was my last TV, a Toshiba. I hope the LG is better as it could not be worse. The Geek Squad tech that set up my TV was excellent, very knowledgeable and answered all my questions, some of which may have seemed something anyone should have known.

Geeksquad Jonathan was right on time with set schedule for my Sony Bravia TV Calibration. Jonathan was professional and friendly. Got right down to business and demonstrated the functions and steps in calibration options. Way to go Jonathan! Keep up the great work that you do...

Frank and Jason are the best. They spent the time to setup and review our purchases. They were polite, professional and knowledgable. They made an old guy , with no tech savvy, feel comfortable in the questions I had and treated my home, my wife and me with respect.

65 inch Samsung tv set up by geek squad only way to go

The agents installed my TV to all of CB my devices. They were very efficient and professional.,It took almost no time at all. Very quick.

The geek squad agents delivered my tv and connected everything very quickly! The gentlemen were very friendly and professional. Very happy with the service.

Was having a problem with some of the set up on my new 65” TV, and sound bar...(NOT installed by Best Buy or Geek Squad)...They swooped in like super heroes, and 1,2,3, they fixed the problem and fine tuned everything else...plus gave us a tutorial on a few things. Can’t beat that...they were terrific.

The guy got it right the first time and was a very helpful fellow.

My package was delivered with no defects and was on time. They were friendly and had it set up in seconds

He was knowledgeable, explained how to navigate the apps.

When, the Geek squad finally arrived after three weeks, I was refused installation by the agent because his helper who came with him would not assist him. Without him, no installation of any products. The helper who would not be given a name made up a story that he was going to throw up and vomit on himself, this was made up to get out of work. The agent said it was hopeless with this man and that it would never be installed due to him. I went outside with agent, Rajid, and the helper from West End Nashville Best Buy started immediately to Bully me and was yelling "You,You,You" at me . This is illegal behavior to defraud a senior, 70 Year Old Woman like me, of her purchases and bully her like that on her property. This is called "Senior Abuse" where it is illegal to defraud a senior age 50 or older and bully them. I will be talking to the Nashville Metro Police Fraud and Detection unit to file a police report on West End Nashville Geek Squad for fraudulent behavior towards a Senior Citizen in her home. I will request that this man and his supervisor be investigated by a Nashville Metro Detective assigned to this fraud case. We will see what happens. Criminal charges need to be filed on this. This man undermined his co-worker and deliberately and with premeditated behavior denied me my tv and tv stand setup and installation. Also, I was refused my haul off of my old tv that I paid for. When I asked the Agent if he would unplug my old tv and haul it way , he said no. I told him that I paid for this. I don't understand why I was abused at my home and why would a delivery man refuse to unplug my tv. I have researched complaints on this particular group of geek squad at West Nashville on the internet. This is a common behavior with them and other customers have not received the installation that they have paid for. This common occurrence with them is unacceptable. Shame on Best Buy West Nashville! Shame!

They are professional, polite and helpful with setup and tutorial.

The technicians performed professionally and conveyed experience beyond their years. They were friendly and eager to answer all my questions and patient with my concerns. I am completely satisfied with this wonderful service.

I wanted the Geek Squad to set up the TV in case there were any issues with the set or the connections. They were very professional and had me up and running in no time. I took their suggestion to upgrade my connection to the tv from the cable box to HDMI and it vastly improved the quality of the picture. Thanks!

The BB agents were fantastic. Did the work with minimal interruptions. Wore their inside shoe covers and cleaned up after themselves. Also did a great job explaining their work and how we control the devices with the new connectivity!

GOOD JOB BY THE SQUAD,NOBDY DOES IT BETTER THAN THE GEEK SQUAD

We used the alternate installation service as the Geek Squad would have taken 17 days to install the TV. Kiwi, the technician, was outstanding. He easily installed the TV and taught my wife and I how to use the set. Kiwi was knowledge and came to install the TV one day after its purchase.

Jamie was the installer. He was skilled, informative, and personable, and as such represented the Geek Squad admirably in his own right. He communicated with us prior to the installation, and gave advice on how to enhance our use of the television. He merits full commendation.

Geek Squad installer was great. Enjoying this new TV