Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 446 Showing 8,901-8,920 of 18,775 reviews
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike from the geek Squad was very knowledgeable and physically capable of providing the services we needed. He was able to not only able to set up our Television, he was able to answer all of our questions. He was a pleasure to work with, very respectful and concerned for our well being and safety.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out to install my new tv were awesome. They took the time to set up my tv just the way I wanted it and made sure I understood everything I needed to know before they completed my install. I would highly recommend letting Geed Squad install any new device purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65"QLED

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our 65" TV .. so far so good! We didn't need the wide surge protector, we had the TV mounted above has fire ace, si the ledge is where the sound bar & surge protector lie. I wished we had gotten a single surge protector and wished there agents had suggested that. Other than that, the mounting seems to be good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was prompt and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aaron and William did an excellent job!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and William of the Geek Squad, connected all of our devices, including relocating the speakers and adding the subwoofer, to the receiver and organized the devices in our cabinet. They were efficient, courteous, professional, and pleasant. We can't praise them enough! They were great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd review for the TV I purchased in July. The technician was great and setup was easy. I would purchase the LG TV again as I am very happy with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hurray for the Geek Team

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BB agents were fantastic. Did the work with minimal interruptions. Wore their inside shoe covers and cleaned up after themselves. Also did a great job explaining their work and how we control the devices with the new connectivity!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sky and Tom were great. Came in, mounted wall bracket, installed tv and even had an audio adapter that I didn't realize I needed for some old headphones. They cleaned up and were gone in no time! Very efficient. I've used Geek squad for all my tv installations and every time...flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficiency getting the install done quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and completed the install in under one hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up and connect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. This worked really well with our tv and mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went above and beyond and exceeded all expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery & installation experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery & installation went smooth as silk. I definitely recommed going with Geek Squad when given the option of Geek Squad or a third party. The agent was knowledgeable, friendly & helpful. Most importantly, the agent showed up earlier than expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job setting up my tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 people that came to set up my tv were amazing. Very friendly and made sure to keep their work area neat and clean the whole time. Very happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad agents are awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was amazing. They were highly positive and knew what they were doing. Just the call center squad agents are useless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husband so glad we used Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered & set-up our new 77" TV. Very pleased with the set-up. My husband told them he would load all the programs, etc. but they said would. He was soooo happy they insisted, lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that came were the very best!!!!!! They were nice,fast and would be welcome in my house any time!!! Thanks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Click,need had set it all up for our viewing choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly and professional. The tv was mounted and hooked up quickly and efficiently. The agent explained how to use the remote .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of 28 inch LG TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS installer was prompt, personable, and got the TV up and running quickly. He answered nearly all of our questions accurately and with the sense that he knew what he was talking about. He was honest about the limitations of a TV of this size that is also not "smart." The latter status can be changed down the line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. The TV he installed did not have a port I needed, but he suggested a work around. Haulted out the old TV with some effort, something I could not have done. He was personable, and he was very knowledgeable.

    I would recommend this to a friend