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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 447 Showing 8,921-8,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    Worth the expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional, thorough, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is exactly suited for my needs . Picture Perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job love my new TV. The Greek squad is the only way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, helpful, offered to return if other concerns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech quickly and professionally installed the tv. He explained everything in layman’s terms and was very courteous. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was excellent again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, very friendly and very efficient. He installed the new Smart TV and connected to our router. He took some time to give us tips on using the new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Job was done, BUT I NEED YOU BACK!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech did a Fantastic and timely repair to mostall the "bugs" in the TV's. HOWEVER I HAVE LOST THE ABILITY TO GO TO NETFLIX ON MY 55" TV SINCE THE LAST FEW TIMES I HAVE TRIED. I NEED TO SECURE A DATE FOR TECH TO RETURN ASAP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was very knowledgeable. He was also very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew his stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert Thompson completed the installation and programing for the TV and when we mentioned we would need a sound bar he had a great one on the truck and he installed that too. He was patient, respectful of our home by working carefully and made the whole experience a pleasure. Everything works as it should. Great job worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rod did a greatt job. Setting up just the way I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect as always!! Made my day great with set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Service From Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I have not set up everything myself and was very pleased with the service. Geek squad guy was very knowledgeable and very fast getting things set up. Gave us a good run through of the sets features. Also gave us good advice on customizing the picture settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good couldn’t be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went quickly and smooth. Fantastic AAA+++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new Samsung TV and helped me connect it to all my devices. They were extremely knowledgeable and I would recommend them to anyone that is looking to upgrade their video experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I not only received great service in-store purchasing a Samsung product, I got quality delivery and service with set-up and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husband so glad we used Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered & set-up our new 77" TV. Very pleased with the set-up. My husband told them he would load all the programs, etc. but they said would. He was soooo happy they insisted, lol.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent TV-and the service was excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Geek Squad of two and they installed the TV in a short time and all my questions were answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionals that set up my tv were very quick, efficient, friendly and cleaned up well after themselves. They answered all my questions and stayed until I was comfortable with its operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always above and beyond in thei customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Once again an Excellent resource.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on-time, attentive, knowledgeable and very helpful in providing me with the information that I needed to get my equipment issues resolved. I contacted Geek Squad because they have been similarly helpful in the past and will do so again the the future.

    I would recommend this to a friend