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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 449 Showing 8,961-8,980 of 18,775 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the Greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel came out to set up our TV and to hook it up to our antenna that we had previously purchased plus other components we had purchased from Best Buy in February. Mike was with him and helped with the setting up of everything. Both were very knowledgeable and professional! I would highly recommend them for anything that needs to be installed or worked on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quality set up of TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jamie was the installer. He was skilled, informative, and personable, and as such represented the Geek Squad admirably in his own right. He communicated with us prior to the installation, and gave advice on how to enhance our use of the television. He merits full commendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job hooking up our new LG 55 inch TV. They were quick and had the TV ready for us in a short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was wonderful. They set up my TV and sound bar and made sure I knew how everything worked. They answered all my questions and since I am visually impaired they set some of my programs up for me. I would definitely recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T. V. set up by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed the t.v. we’re extremely patient and helpful. My wifi modem had been delivered just a few minutes before they arrived, and were very patient while I got it set up. They explained the operation of the t.v. and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG 65" C1 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric and his assistant delivered and installed my LG 65" Class C1 OLED TV. Eric explained and adjusted the TV, spent time explaining its capabilities, and provided valuable tips and recommendations. He's the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to install my 27”television in its special place in the shelving unit by the fireplace without any problems. Thanks:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE GEEK SQUAD RULES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FAST DELIVERY---NICE FRIENDLY CREW---EXCELLENT TECH AND INSTALL SKILLS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you GEEK SQUAD! You are the BEST! Better than XFINITY by far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    32" LG flat screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV no complaints at all. Picture is great! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new television was set up quickly. The guys did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast professional people. Would only have them to an install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did the work in this case, not an outside contractor, so the work was well done and quickly. They did break the plastic fasteners on the existing routing wall plate when routing wires, but the loose plate is not noticeable due to its location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a problem with some of the set up on my new 65” TV, and sound bar...(NOT installed by Best Buy or Geek Squad)...They swooped in like super heroes, and 1,2,3, they fixed the problem and fine tuned everything else...plus gave us a tutorial on a few things. Can’t beat that...they were terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kiwi Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used the alternate installation service as the Geek Squad would have taken 17 days to install the TV. Kiwi, the technician, was outstanding. He easily installed the TV and taught my wife and I how to use the set. Kiwi was knowledge and came to install the TV one day after its purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse…or jessie is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse….or Jessie was great. Friendly, easy to talk to when I had questions and was very courteous and respectful in my home.they finished everything promptly and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job with set up, prompt appointment, professional service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Clean quick courteous and had experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick set up and explanation on how to use the new TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly people Showed up and were extremely competent and knew what they were doing.

    I would recommend this to a friend