Customer Ratings & Reviews

In house sales associate was knowledgeable…and efficient and your delivery and installation person was just as great. Delivery, installation, and removal of old eqpt went great Both situations were quick and went without a problem….and a great but on my TV also!

My tech, Scott was great. He set up my system 11 months ago, which was really involved in the assembly, setup and wiring. Later, he even swapped out my 65 inch Samsung OLED for an LG without a complaint. He did a great job with my latest TV install, which was a lot easier but it was still great work. My concierge contact, Bryan was also fantastic! The best experience I have had with an electronics store by far!

Agents arrived at scheduled time, set up tv making all connections and checks, removed old tv. Great service!! Very prompt and efficient.

Michael was very patient and knowledgeable and reviewed everything with me. I continue to be very pleased with Best Buy and with the Geek squad.

I decided to purchase an LG Smart OLED tv and paid to have the Geek Squad deliver and set up the new tv and haul my old 55" flat screen Samsung away. They showed up promptly at the appointed time, took the old Samsung away and had the new tv installed and working in no time at all. They hooked up the sound bar, blu ray player, network service and even an old VCR. Then they took the time to show me how to access all my programs and instruct me on the basics of the tv and remote operation. They were very friendly, respectful of my house, and good at their jobs. For the small charge for this service it was well worth the investment for their help.

Had my 70" Visio TV delivered and installed. Took much less time to complete the installation and setup than expected. TV, soundbar and satellite are now controlled by one remote vs three remotes. Internet also set up for TV. Professional installers even removed my old TV.

Geek Squad Team member was so patient & informative as he downloaded needed apps & instructed me on usage. Answered all of my questions & made sure I could maneuver between live TV & streaming apps successfully.

Installation was a piece of cake, qualified tech was terrific. Job was quickly and efficiently done. Highly recommend Geek Squad, I've used them many times and have never been disappointed.

Geek Squad arrived when they were expected to. Tech was courteous, and professional at all times. He completed the installation, was able to answer the many questions that I had, and explained the new remote and TV to my satisfaction. We have had no problems with the unit since it was installed.

Nick, the Geek Squad tech who installed a Samsung 32" flatscreen and soundbar to replace an old CRT TV, set the new unit up quickly. This "masked man" not only put in the new, he took the old one, which we could not lift because it was so heavy, out for recycling, and cleared all the boxes etc. He was installing in the home of a 91 year old man; when he left, the homeowner could operate the system....so far it's been 2 weeks, and he's still able to switch sources and handle the issues that come up. Nick was pleasant as he worked, reassuring (important in this case), and highly competent. We have not yet run through all the options Nick showed us, but at least we know they're out there. Kudos to Nick: I hope he knows how much he helped people who are shut in during this virus pandemic.

Set Up Team arrived in a timely fashion, went straight to work and had everything in place and working within a half hour. I really appreciated their knowledge and professionalism.

Geek squad carried tv in effortlessly and set it up along with sound bar and Blu-ray player in a short time. Courteous and knowledgeable young people who are happy to help. I feel confident that The Geek Squad is the way to go.

Love our new LG 55 inc TV ! Upgrade fro 5 year old set, Best Buy out did themselves with the Geek squad team that did the install! Mae our day!

Both of my installers were very helpful and knowledgeable. They both answered all of my questions and were very good at explaining in an understandable way.

The team that showed up to install my TV and sound system were excellent. They were very knowledgeable and were done quickly. They made sure everything worked and explained it all to me. Great work!

The Geek Squad team of two were excellent! They set up everything including other remotes that can control the tv. They removed all the packing material too. Top notch!

The geek squad agent was here on time and set up my new TV very quickly. He was in and out in about 15 minutes and there were no problems. Very satisfied.

All the equipment was installed and connected to each other. The old equipment was removed and recycled. All the remotes were set up and we received instructions/training on how to work everything. Couldn't have done it without their assistance!

Installation was fast and done correctly and cleaned upped the packaging materials.

Colin, Caitlin (sp?) & Doug were spectacular! They deserve 10 stars! They were prompt, personal, professional and thorough. They answered all my questions and enjoyed showing me how everything works. They made sure I was informed and comfortable using the devices. I will always use Geek Squad!