Customer Ratings & Reviews

Three different guys had to come get our tv going. Each guy was so very nice. Couldn’t ask for better service.

Been hesitant to sign up for the Geek Squad service but with all the new tech I decided to try it. The Tech that came out and set up my TV did a great job, got it connected to a new soundbar and got everything working with the Echo's and all the side items. Sense then I had a Tech come out to help with getting my other smart home devices all synced and working and he did a great job. So far my 2 experiences have been really good and am planning on continuing to use the service.

The two technicians who set everything up were friendly and professional. They took the time to walk me through everything and made sure I understood it. I am completely satisfied with the services they performed

Hesitated going the TV set up by Geek Squad route and what a stupid move on my part. Not wall mounted, so it wasn't very complicated, but still: what if I did something wrong never mind all the settings? For me, it turned out to be money well spent. Avery arrived at the time promised and set up didn't take more than an hour. Avery and Theresa worked well together, were polite, professional, patient with my questions, explained not only the steps along the way but also how the TV and the various inputs would work. I would not hestitate to use the Geek Squad service in the future.

I had Sam again. This is the second TV he has set up in my home. He brought a new partner who was efficient and followed directions well. Both were very professional and I really appreciated the fact that after I asked for the same set up person, they sent Sam even though I was told he was unavailable. He is very knowledgeable and I trust him as a professional.

The Geek guys that came were quick, efficient and very knowledgeable. They took the time to answer my questions and made sure that I knew how to work with the features that were new to me.

The geek squad came in before the scheduled start, were very polite, quick and professional, the job at hand was finished and double checked that everything was perfect and worked properly, then they cleaned up and left everything like they were never there, I would use the service again and would recommend to everyone

The geek squad installers where quick and efficient… afterwards they explained how to operate all of the new equipment.

Installer knew what he was doing and completed the installation in a very professional manner. Was very helpful in explaining how the various functions worked.

We were very satisfied with the delivery and setup of our TV. The Geek Squad technicians explained how everything works and connected our devices.

Very thin and excellent, very sharp picture. Easy to use controller and works well with Samsung soundbar.

The agent mounted my TV on the wall and connected all my devices. When that was done they discovered a problem with the TV. The remote would not connect. They arranged for an exchange, walked me through setting up the controls on my phone, and cleaned up after themselves. when the replacement came in they delivered it, took down the TV replacing it, and once again cleaned up after themselves.

The agents set up my new Smart TV (replacing a ten year old one that was not so Smart!). They connected to my cable and streaming services. So much better than trying to do it myself!

My new TV would not connect to the internet. Rick checked things out and showed us that the WiFi signal was low. He installed a mesh router and that fixed the problem. Rick took the time to explain to us (rookies) what he was doing and why he was doing it. Very happy with his knowledge, professionalism and attitude. If we need help again, we'll be certain to call Geek Squad and hopefully have Rick assigned to address our issue.

The agent was fantastic and very helpful. Got me set up promptly and was very knowledgeable.

The delivery of my 55 inch LG tv, was fast, and my Geek was extremely friendly, and knew exactly what he came to do, he was in, and out of my home, in due time, efficient, he explained everything needed, iam so pleased with my Best Buy purchase, no better way to buy, thank you

There's no way I would take on mounting this TV on my own. The Geek Squad technicians did a fantastic job with the install and the tutorial on how everything works. Super happy with the purchase and the professional staff.

As I am not technologically advanced having the geek team come to my home to set up my TV with DVR was easy and quick they answered all my questions they showed me several times how to use the remote control.

The Greenville, NC nb-Site Geek Squad led by Josh Hines did an outstanding job delivering, installing and setting up this TV. The team overcame a troublesome WiFi situation and when finished, the TV was fully operational and on the WiFi network. I recommend this team for any similar services for purchase from the Greenville, NC store. In my opinion, this Team the best that Best Buy has.

Recently purchased a Samsung 65" Q90T. Had free delivery and install/set up since I am an Elite Plus member. I took advantage of the free delivery however I decided to install the TV myself. I have a rather large entertainment center and am very particular about cable placement/install. Geek Squad will not move any large furniture or do custom cable hiding/zip strip so I figured id do it myself. I would recommend this option for anyone not familiar with installing a TV or for someone that doesn't have an extra set of hands to help lift the TV on a stand or wall mount.