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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 451 Showing 9,001-9,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    Top Notch installation from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach, the technician, did a super job of installing and mounting our TV and then connecting to all of our other devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geeks...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really knew their stuff. Fast, efficient and left with the product fully installed. Also explained the operating system

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG 55 tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent as fast efficient and knowledgeable.Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up new TV for a 60 yo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two different Techs come over. Both were knowledgeable and did not leave the house till I knew how to run the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were very professional, arrived on time, did an excellent job, answered all my questions, cleaned up & left in a reasonable time. Both are welcome back any time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peak of Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My team was on time, very organized, and efficient. Had everything ready in no time and provided personalized use instructions. Well Done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job setting up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 people that came to set up my tv were amazing. Very friendly and made sure to keep their work area neat and clean the whole time. Very happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad means no worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free Delivery and discount setup. Less than 30 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value and a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were terrific! Thorough and knowledge. Connected all features and believe me it takes some doing to get it right! A best value for sure!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I "cut the cord" and dropped my cable service for a fiber optic internet service provider. The Geek Squad set up my Apple TV and digital antenna and re-programmed my Harmony remote control. Everything works fine. Sure, I could have probably done it myself, but it would have taken me an entire day. Only drawback was the realization that I need a cable from TV to receiver to get digital broadcast audio through my audio speakers and Geek Squad did not carry any cables for sale with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv, will definitely buy again from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers we're in time and very professional and helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75” TV set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were quick,neat,friendly and helpful. I opted for the set up because this was definitely a two person job. Was nervous if I cracked the screen it was be a total loss since that is not covered by warranty. Appeared simple but it’s a heavy piece. I’ve had good fortune with Best Buy delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service is great. They will unbox the TV and ensure nothing was broken in transit. If so, there is no questions asked. They will take it back and get you a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled. Friendly and knowledgeable. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and did and outstanding job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, professional service. Could have explained settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad delivered and set up our 65" t.v. My husband is visually impaired and the agent was very helpful in setting up and explaining everything. The agents were very neat and removed all of the packaging after the job was completed. We were very appreciative of their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to set up my TV was fantastic. Very patient with getting it all set up and explaining how to access the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech people set up the TV and connected all my devices. Very clean and professional. Because I am a Total Tech member it was no cost to me.

    I would recommend this to a friend