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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 453 Showing 9,041-9,060 of 18,775 reviews
  • Rated 4 out of 5 stars

    Service as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new TV, Instructed on using, removed old tv, on time with appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad agents that came to my home and set up my new TV along with a new router were absolutely the best. Friendly, helpful and anxious to please.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So good couldn’t be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went quickly and smooth. Fantastic AAA+++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fantastic! They were on time and took their time. No rush job. They answered every question I had and synched the tv and sound bar purchases to my universal remote so I can control both with one touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew his stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert Thompson completed the installation and programing for the TV and when we mentioned we would need a sound bar he had a great one on the truck and he installed that too. He was patient, respectful of our home by working carefully and made the whole experience a pleasure. Everything works as it should. Great job worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Crew

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have asked for a greater crew of Ian and Spencer to set up new TV. So knowledgeable and quick. Answered my questions patiently with good advice. Mannerly and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent installing our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad guy, Scott, was so nice and knowledgeable. He was quick, safe and installed our new TV with suggestions for future problems we might have. He showed us how to use our remote and Amazon Fire stick and told us how to hook up our DVD player. He was the best I have ever seen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excels again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up and explanation of tv! Geek Squad is number one again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, professional service. Could have explained settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting and delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation personnel were very helpful and courteous. They were knowledgeable of their skills and explained the procedures without talking over your head.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was very knowledgeable. He was also very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rod did a greatt job. Setting up just the way I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect as always!! Made my day great with set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very good,mounted our tv and connected everything. They also made sure we knew how to use all the new products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and connected everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad has always been very Professional and Knowledgeable - I use them for most everything purchased from Best Buy that makes me feel confident everything is done correctly - Makes so many things easier for the Customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install of my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were excellent, professional and neat. They brought up my new TV and set it up in no time at all. They removed the broke unit and new TV packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my the quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad arrived on time and set up my 55" tv quickly and connected it to all of my devices. They also assembled and set up my new tv stand. They were very professional and friendly. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was extremely knowledgeable, courteous and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would totally recommend the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Showed up on time, had everything they needed. Polite and answered all my new TV questions. Totally worth the money to get my new TV set up without the stress and anxiety of trying to figure out where the next cord goes…

    I would recommend this to a friend