Customer Ratings & Reviews

The tech squad was some of the best customer service ive ever had! They were very respectful of our home and our lack of knowledge. Took all the time i needed answered all my questions and never made me feel like the question was dumb

The agents set up my TV and coordinated it with my Comcast service. Everything worked well. However, they did their work quickly without explaining much to me. I thought the $160.00 prepaid charge was a ripoff since they were only at my house for 15 minutes. After they left, I still had questions about how some things worked but there was no one there to ask. I had to spend several hours of my time until I could figure it out. While I did not have the knowledge they had to make things work, I was disappointed in really just being left out of the process. They went as fast as they could and left as soon as they could so they could save time and maximize their profit while ignoring the customer. For this and other reasons I will try to avoid Best Buy in the future. I don’t like being screwed.

The geek squad arrived on time and set up my 55" tv quickly and connected it to all of my devices. They also assembled and set up my new tv stand. They were very professional and friendly. They did a great job.

The service has been more useful than expected. When I bought a tv they delivered it, set it up, and were done quickly. They do regular maintenance on my computers, and they have done work for me that would be very costly otherwise.

It working perfect with all my Sony TV notifications me when latest Geek squad and Sony TV

The agent mounted my set and programmed my verizon remote (incorrectly) to turn the set on and off. He claimed that this could not be done with single button control, contrary to the remote's instruction sheet The set performance, however, is Excellent!

Fast efficient and knowledgeable. I will always use them.

Excellent and fast customer service from the Geek Squad! They connected my cable and internet service and made certain that everything worked correctly. Since this was my first smart television, they gave me some basic instruction. Great experience!

Freindly stayed until all software updates were downloaded and remotesvpared

Geek squad did a great job installing my equipment

Geek Squad Alexander performed a professional setup of our new 55" Samsung TV and sound system. He was very knowledgeable of the products, explained everything, and was very personable. He CHANGED my perception of the Geek Squad for the better. A great employee who does a great job and is a fine representative of the Geek Squad.

I was kept informed of delivery time every step of the way. They showed up exactly when promised. Quickly set up new TV and removed old set. They had some trouble getting my Mediacom remote to "talk" to the new TV but kept at it until they found the right code. So polite and helpful. Would use them again.

The technicians set everything up and walked us through it. They answered our many questions, sometimes more than once, and were very helpful

Perfect perfect set up! Very educated tech support! Made my purchase seamless!

The two Technicians were very knowledgeable and had the new TV set up in a very short period of time. Service was great - so glad I had Best Buy install and remove the old set. It would have taken me hours to set up.

The agent didn't have to mount my TV's but they did hook up everything for me to stream and showed me how it all worked. I may have figured it out eventually but the representative was very professional and courteous. He is welcome again anytime in our home.

The Geek Squad were on time, had everything they needed, made sure we understood what they were going to do. It was a very comfortable installation. Once done they walked us through the controls and listened to and answered every question. We greatly appreciated their efforts.

excellent assistance, unpacking, and installing new tv in our entertainment center. Updated connections and set up and many programs all ready smart functioning. Worth lack of frustration as now octogenarian & eyes and fingers not reliable. Thanks Geek Squad.

The Geek Squad Technician brought the new TV to my apartment installed it, set it up & explained how to use it. Fast efficient , great Job.

Geek squad was great and installed the tv quickly!