4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 458 Showing 9,141-9,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV and did the set up quickly. Working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install of my new TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were excellent, professional and neat. They brought up my new TV and set it up in no time at all. They removed the broke unit and new TV packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really professional, friendly, clean, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five-Star Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan is a true gem -- don't ever let him go. He's polite, kind, professional, extremely competent, efficient and funny. What else is there? He is worth whatever salary he wants, so be sure to pay him so he doesn't leave you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up, Up And Away A TV Tik Toc Connect And Display

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's TV Connect Was A Surreal Tik Toc Challenge; That Nailed The Nail On The Head, The Geek Squad Took Their Expertise To Make The Moment, A Star Studded Technological Up, Up, And Away Surreal Reality .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Workers were friendly, but not very knowledgeable.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did not install my tv. A 3rd party vendor did. Didn't know much about connecting hdmi cables, or even where the power supply went. Good thing I know a thing or three. The only reason I took the service was to have my old tv removed, and no way to transport the new tv home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS Guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who set up the tv & sound system were FANTASTIC!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Mount installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few trips to get the TV mount in a good place - there were wall outlets that needed to be relocated (by others) to accommodate the mount design. Ultimately it worked out but first mount attempt placed the TV lower than the Geek Squad rep. thought it would be so had to work to mount it higher...and then had to repair holes in wallpaper from the first mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick and Mason were awesome from Johnstown Pa store. Extremely helpful and went above and beyond to make sure we were well taken care of with TV installation process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy tv setup very professional very fast, on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service on time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    john my installer professional and explained tv operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professionalism by installer and perfectly done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv replaced on wall mount. I accidentally gave them my old address. And they were cool with driving 20 minutes to the correct address. I really appreciate their determination to get the job done considering i sent them to the wrong place. Thank you guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worth

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service's are a great buy. From someone who knows little about computers, they have come to my aid numerous times and have saved many computers from target practice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was very professional, fast and clean around work area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time courteous knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up everything perfectly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So worth it for the setup! It was great that someone could deliver upstairs and also help set up all the channels and such, as we've always been confused about how to receive broadcast networks with the antenna. Everything is working as it should be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job Overall. Very profesional and in time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellant

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quick and professionally installed and explained

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job and knowledge of devices, also covid conscious

    I would recommend this to a friend