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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 458 Showing 9,141-9,160 of 18,775 reviews
  • Rated 5 out of 5 stars

    ??????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service.................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived as scheduled. Friendly and knowledgeable. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I "cut the cord" and dropped my cable service for a fiber optic internet service provider. The Geek Squad set up my Apple TV and digital antenna and re-programmed my Harmony remote control. Everything works fine. Sure, I could have probably done it myself, but it would have taken me an entire day. Only drawback was the realization that I need a cable from TV to receiver to get digital broadcast audio through my audio speakers and Geek Squad did not carry any cables for sale with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing and got the job done within a decent time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable and did and outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek install -1-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Geeks are pros. Efficient, knowledgeable and willing to explain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad attached all streaming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent didn't have to mount my TV's but they did hook up everything for me to stream and showed me how it all worked. I may have figured it out eventually but the representative was very professional and courteous. He is welcome again anytime in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought an LG 55 inch TV and I am very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything wents smoothly from start to finish -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony 4K tv the installation was fast and smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent named Jason was friendly and acted in a professional manner. The television set up was quick and he also paired my sound bar. He also removed my old television for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Setup From Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set up the TV. They explained everything and showed me the specifics. Love the TV. The picture is very good, the sound is really great and the size, 65”, is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the best!! He explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy With TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young gentleman that hooked up my TV were so polite and obviously knew exactly what they were doing. They kept me informed about what and why they were doing something, demonstrated things to me and asked if I had questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent assistance, unpacking, and installing new tv in our entertainment center. Updated connections and set up and many programs all ready smart functioning. Worth lack of frustration as now octogenarian & eyes and fingers not reliable. Thanks Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did another great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is just awesome. They set up my new 75” thin no time. I was instructed on how to operate my new smart tv. Just super

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Proffessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and professional...well worth the cost !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up, Up And Away A TV Tik Toc Connect And Display

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's TV Connect Was A Surreal Tik Toc Challenge; That Nailed The Nail On The Head, The Geek Squad Took Their Expertise To Make The Moment, A Star Studded Technological Up, Up, And Away Surreal Reality .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome team and they give great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my frame TV to the wall, but could not put the wire behind the wall because it's not fire rated. I wish someone at Best Buy would have told me that when I inquired about wall mounting. They did do a great job otherwise and were very quick and tidy with taking away any trash. They also wore booties over their shoes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did a good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents checked we had everything set up correctly & tweaked a few things

    I would recommend this to a friend