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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 459 Showing 9,161-9,180 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent named Jason was friendly and acted in a professional manner. The television set up was quick and he also paired my sound bar. He also removed my old television for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a breeze with the wonderful technicians

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Can Do It All!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was like a whirling dervish as he had quite a few installations to do. He set up two TVs and installed a sound bar. He also took the time to explain everything he was doing and how I should use the remote. He was thoroughly professional, competent and speedy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Setup From Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and set up the TV. They explained everything and showed me the specifics. Love the TV. The picture is very good, the sound is really great and the size, 65”, is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very nice and professional they explained everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my sound bar, tv, and made sure I was able to use everything. They even gave me user tips even though they normally did not work with tvs. Exactly what I had wanted for this installation and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way at my age and low tech status I could have disconnected the old monster set, installed the new one and disposed of the old one. The technician was friendly, totally profrssional and knowledgable and when finished with the hook up led me throught tne new remote and apps hook ups on the new smart TV. Thanks, Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So appreciative of our installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so happy. To see our installer Chris and his sidekick last weekend. They made such efficient work of setting the new equipment in our new home. They are so knowledgeable and so nice to work with. If I could give them 10 stars I would. Everything works and looks great! What an asset they are to our local Best Buy! Thanks again guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large Screen TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wall mount is substantial and does everything you want it to do. The movement up and down, left and right is only about 5 inches, but how much do you have to move and position a big tv on a wall. It does what it is suppose to do. My biggest concern was how sturdy it was and it does it's job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job very well done. Delightful and extremely helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came over on time and did a good job! I am happy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional and polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men were friendly and professional. hooked up the new TV and soundbar and got me signed into all my services (Nexflix, etc.) Could not quite get TV synced to the new soundbar so they called in two home theather people. Also very nice however they also could not get the sound to match the peoples lips 100%. A for effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and set up was completed thoroughly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs explained as they went about setting up my Roku TV......They answered any questions I had. I will definitely be using them in the future when needed. Sidenote: They wore the masks and gloves which had me feeling comfortable. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech arrived on-time and was Covid compliant. He wore shoe coverings as well. The install was fast and he took all the time required to set up the TV and show me how to operate it. He made sure all my questions were answered before he left. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up demonstrated by geek squad. Clean work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and set up my new television were so professional and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the absolute best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service with the install of out tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person who installed was great . Geek squad excellent value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted both TV's and soundbar with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had me up and running quickly. On time and professional

    I would recommend this to a friend