Customer Ratings & Reviews

Tv has been great installation was a smooth process

The service was great, but it started before the guys arrived at my home. I had forgotten to review the guidelines that Geek Squad had sent by email therefore I didn’t have the HDMI cable, so I called and ask for help and one of the guys that were coming to my home called me and went to the store to see if he can get the cable.Since it was not in stock he said I shouldn’t be worried since they were going to solve the problem. And they did! The use a spare cable they had and the installation went great. Also they move the old tv to another room. Great guys! Great service from the very beginning!!

I've used Geek Squad many times with the changing of technology and upgrades in my home. The staff are always punctual, polite, professional, and efficient. I'm thankful for their help in always saving the day when I buy something new. I will continue to use them and refer them to others.

The guys came in and within fifteen minutes had my new TV installed and my old TV removed. Very efficient and just really good guys.

The techs did an excellent job of setting it up and explaining the basics about it to me.

The agents installed my new TV, hooked up and verified all components were functional, and did an outstanding job of educating me on its features and navigation of the various system settings menus. They were very knowledgeable, courteous and friendly, and were generous in sharing their technological insights. They exemplified what excellent customer service should look like,

Two very capable guys installed everything needed for our new TV to operate properly. They set up the remote and installed our devices to the TV. All of this was done in a matter of minutes. They made sure we were able to operate the TV before leaving.

The agents that I’ve dealt with since the early part of the ear have been nothing that honest, caring, thoughtful and most of all patient with me in teaching me the ways of new TVs . Being elderly we don’t catch on quickly but the Geek Squad know how to show us how to do anything with these new TV sets and then if we mess up we can call them and they will help us figure out what we did wrong! Geek Squad? Noting but GREAT!!!

Efficient, knowledgably and courteous. They arrived on schedule and spent sufficient time to insure I knew how to operate all of the major functions.

Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

did a great job of setting up the tv and explained how to work it. very pleasant and knowledgeable.

Heidi and Josh did an excellent job. Very knowledgeable about the setup and the TV, also installed a new router. There was no remaining mess, etc..., everything works.... very professional, I highly recommend...

Excellent service and great job! The service rep was wonderful and knowledgeable. She was fantastic!! Thank you!!

Knowledgeable, professional, good advice, nice to work with - very thorough, good clean-up. Best Buy is lucky to have this guy.

The guys quickly set up our new tv. They connected our Hopper, too. They were very professional and explained everything. Well worth the cost.

Our team - Stu and Ryan - did a terrific job delivering our equipment and making sure that the products we purchased ( TV, router and stereo equipment ) met our required expectations. We look forward to working with them in the future too … thank you Stu and Ryan

The Best Buy Geek Squad technicians did an excellent job setting up three TVs and two audio receivers for me. I was very pleased with their thoroughness and attention to detail. Everything works fine.

These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.

Great job. Tech was courteous snd worked quickly. Answered all my questions. Tv has an outstanding picture. Took old 55 inch away as requested. Geek squad does a great job.

the installers arrived right on time, they removed the od tv, moved the cabinet slightly so the new TV would fit. they connected the cable TV and set the remote. They even did the subtitles... What a great experience