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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 18,775 reviews
  • Rated 4 out of 5 stars

    geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job and knowledge of devices, also covid conscious

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowlegeable and courteous installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always installed my own electronics. This time, since I was spending so much on the equipment, I would go ahead and spring for the Geek Squad installation. I am glad I did. Not that the installation was that technical, but because they had us up and running in no time as well as answered ALL my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    more complex than I realized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, many different features, and easy to use. Once I get the sound regulated, I will be happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative was very capable, efficient and courteous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few trips to get the TV mount in a good place - there were wall outlets that needed to be relocated (by others) to accommodate the mount design. Ultimately it worked out but first mount attempt placed the TV lower than the Geek Squad rep. thought it would be so had to work to mount it higher...and then had to repair holes in wallpaper from the first mounting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad quickly installed, set up, and programed tv and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis L. figured out the complex sound and TV hook-up left by the previous owners of our house. He made two trips to the house, the second time bringing the new hook-up equipment we needed, and did the installation perfectly. I am very grateful to Geek Squad and Luis L. Don't hesitate to use their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that hooked up my new TV were great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and swift installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer went beyond the call of duty to ensure I was thoroughly familiar with the set. He removed my heavy old set. I was very impressed with his patience and generosity with his time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up everything perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So worth it for the setup! It was great that someone could deliver upstairs and also help set up all the channels and such, as we've always been confused about how to receive broadcast networks with the antenna. Everything is working as it should be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. The Geek Installer did a GREAT JOB!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were great to work with. Well worth the money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv replaced on wall mount. I accidentally gave them my old address. And they were cool with driving 20 minutes to the correct address. I really appreciate their determination to get the job done considering i sent them to the wrong place. Thank you guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a wall mount for my 55" TV and I wanted someone professional to install it and my TV. The Geek Squad was the best answer to my installation. The guys were very professional and prompt. My TV looks GREAT on the wall. They set up my cable and sound bar so I don't have to use all 3 remotes. I would HIGHLY recommend the Geek Squad !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Team were outstanding!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrive on time and were very professional! Josh called the day before and the morning of to inform me of their arrival. They stayed to go over the operation of the unit. My only recommendation is that there was a opportunity to call the Geek Squad with minor questions without a $49 charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Servuce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did everything great, fast and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    connecting issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech's resolved the issue. They were knowledgeable and Professional. wouldn't hesitate to use the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best-buy folks did a great job setting everything up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geeks Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted both TV's and soundbar with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad employee came on time and was very efficient and friendly did a great job i am not too techie as i am older. he was helpful and non judgemental. however, i thought i knew everything i needed to know but now find i have to call him back for some further instruction.

    I would recommend this to a friend