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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 462 Showing 9,221-9,240 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad agent was professional and quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got our new Spectrum receiver to work with our 55" TV. I had several issues with the receiver, the sound system, remote, and Blue ray player working together. He was quick and explained what he was doing. Very helpful. I would definitely recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very helpful with setting up my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superior Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technicians were awesome. They were very professional and recommended several options while installing my 3 three televisions. They adjusted my televisions to the new environment. I would highly recommend their services in the new future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer -First Class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very customer friendly, knowledgable and an ultimate professional. He walk us through all of the features on the TV and how to get the best of out the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed our TV setup to work with our existing audio equipment. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went the extra mile to help get everything connected and working properly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and swift installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer went beyond the call of duty to ensure I was thoroughly familiar with the set. He removed my heavy old set. I was very impressed with his patience and generosity with his time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time even a little earlier than me and waited patiently. They were quick, efficient, and professional. They also programmed my tv remote to control all of my devices connect to my smart tv. One of the geek squad members also gave me advice on what kind of surround sound system to complete my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is excellent. A good choice of products. I am very happy with my meet.v.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer delivered the TV and completed the set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly people Showed up and were extremely competent and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek sqad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad did a great job installing our tv. They knew what they were doing, took us through how it worked and answered all of our questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GeeK sq. Did a good job the following week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day of appointment to set up tv, I got a call saying I had to reschedule because they could not release the equipment from the warehouse. It was already paid for so I don’t know why there was a problem. I complained but made another appointment and was given gift card to counter the delivery set up issue and the tv and table were delivered and set up the following week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and cleaned up after done. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, rapid service. The TV I purchased is quite heavy so be sure to have two (2) Geeks to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and worked quickly and efficiently. They removed the old TV and quickly set up the new one. They carefully walked me through how to use the TV and answered any questions. They ensured that all of my preferences were programmed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficiency getting the install done quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and completed the install in under one hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad have put in 2 tv's for me and done gre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Geek Squad to work on my I Pad, cell phone and computer for me done a fantastive job in short period of time. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, tech was friendly and helpful.

    I would recommend this to a friend