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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 463 Showing 9,241-9,260 of 18,775 reviews
  • Rated 4 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew came in a bit late but was quick and very knowledgeable and provided some useful tips

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an efficient and non-disruptive install and move of the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Efficient and patient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan and his assistant quickly set up the new Television and programmed the new Logitech Harmony Remote! He then spent all the time necessary to teach two Senior Citizen Technophobes how to use All Components smoothly using JUST ONE REMOTE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Can Do It All!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was like a whirling dervish as he had quite a few installations to do. He set up two TVs and installed a sound bar. He also took the time to explain everything he was doing and how I should use the remote. He was thoroughly professional, competent and speedy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Samsung Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome, courteous, knowledgeable, cleaned up after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy to sign up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend anyone purchasing a big ticket item to purchase "geek squad " extended warranty. When my tv broke I called them , they gave me a date and time when they would be at my house, and the service technicians were very polite and covered their shoes so as not to bring in any dirt . Very considerate .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was polite and knowledgeable. He hooked up the tv with Wi-Fi and made it easy for me to manage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TtV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my tv. Great definition and color! I strongly recommend it. The serviceman who came out to install the tv was very professional and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right size for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up tv in bedroom. Picture and color is good. And sound is good also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They set up the new 65" Bravia smart Google TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They called and were prompt. They set up the new Sony 65" Bravia TV. They were professional & organized. They also took all the large cardboard & packing materials with them. I recommend them for setting up electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not remember

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the guy explained everything he was patient and had a sense of humor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reginald Tyson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the service good job they are very nice and good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set the TV up.Since we are Seniors he took time to go over everything.I would definitely recommend them instead of trying to do it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will use the service again when making another purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service very Professional. Guys did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was very professional and did a wonderful job at setting up the TV and assisting me with the working of it and the remote buttons. I was very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and set up was completed thoroughly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs explained as they went about setting up my Roku TV......They answered any questions I had. I will definitely be using them in the future when needed. Sidenote: They wore the masks and gloves which had me feeling comfortable. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really pleased with the the Geek squad service.Not only was my TV mounted , the sound bar was also set up and I received one on one instruction how to use my new TV and sound bar. And my 55" TV was taken, at no extra charge. Geek squad is worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech arrived on-time and was Covid compliant. He wore shoe coverings as well. The install was fast and he took all the time required to set up the TV and show me how to operate it. He made sure all my questions were answered before he left. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Your People are Good people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and down to earth. Meaning, they acted like real people not just rwo guys going through the motions.

    I would recommend this to a friend