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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 464 Showing 9,261-9,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was hooked up nice the geek squad did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, as always!Timely, quickly, efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was terrific in installing all TV's. Most importantly, he provided guidance in what would make for the best installations - there were three! He also made sure we were able to operate the new TV and that the two other existing TV's were fully functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff! They installed with courtesy and professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two men very good at installing my new TV set.very neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service for a simple install, however, the complicated install on a tile/stone, they were unable to do despite several attempts. Totally recommend for a simple install on a dry wall. If there is a tile or stone, they don't have the capability yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You guys need to set up the programming on my tele

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry to say this but husband not download all the featured on the television and the control I need three controls to turn it on the TV and change your channels please send somebody to help me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with work and time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is on the workmanship, not the product. The necessary work was completed by an outside third party contracted by Best Buy. The installer, Chris, was outstanding. He completed the work in a timely manner and took the time to explain how everything worked. Definitely will highly recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was hooked up properly. The agent was polite and patient with all my questions especially on how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad didnot set up my TV initially. However they were called to fix the connection to my Verizon Fios signaling device. It took only a few minutes and has been working well ever since. They were on time, polite, helpful and knew their business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that set up my tv were great fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Has Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted our 82 inch television and set it up for us very quickly. They were very knowledgeable and courteous to my husband and I. I would highly recommend the Geek Squad for any of your technical needs. Great Service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A No Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A no brainer! A friend spent 5 hours trying to assemble their tv. These pros took about 15 minutes and did a wonderful job. They were even funny and nice to talk to. I would recommend this service even if a person thinks that they know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no problems with the set up and works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service provided timely and efficiently. Was able to sol e problem causes by missing piece in box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did another great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is just awesome. They set up my new 75” thin no time. I was instructed on how to operate my new smart tv. Just super

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting my TV on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on the wall right where I wanted it and did an excellent job. I love having my TVs mounted on the wall as it gets them out of the way and less likely to get damaged. The guys were extra friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two installers were very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job in setting up my 65" TV and showing me how to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You pay for convenience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have the time or energy to set up myself. Geek squad was on time patient and it was a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery, on time and, setup, an easy process.

    I would recommend this to a friend