Customer Ratings & Reviews

This was one of the best decisions I've made when putting my home theater system together. Having Josh from the Geek Squad complete the installation of my home theater system allows me to benefit from his expertise. I have all this fancy equipment, and thanks to Josh, I know how to use it! Will definitely hire Geek Squad in the future!

I purchased a TV and needed to have it connected. The Geek Squad technician did a fabulous job. He was on time, friendly, and did a perfect job of setting up the TV and explained everything to me about the new TV. I am so happy with their service. It is definitely worth the price. I will always use Geek Squad. They have the experience.

The Geek Squad is amazing. They were able to trouble shoot an issue we had with our new TV. Mason and Carter remained in contact with me to ensure that the problem was resolved. That's awesome customer service.

Mounted the TV and did the set up quickly. Working great.

My TV was delivered and set up by a third-party vendor. After 2-3 days, I started having connectivity issues. So I asked for a follow up visit to see what was wrong. Again, it was a third-party vendor. They corrected the connectivity issues, but turning on the TV involved using 2 remotes. So I thought I would check to make sure my DVD and Blue - Ray players worked and they did not. I went back to Best Buy and expressed my concerns, and they were very helpful. I requested not to have the Third-party come back, but a Geek Squad rep. They assigned me A Geek Squad rep, who I know set up other TV's for us. He was here today, reconfigured everything and has everything working. He also told me what he did and took the time to explain how to use the new configuration for the TV's, DVD and Blue-ray. My 2 star rating is because it took 3 visits to get my new TV set up properly. My Geek Squad rep gave me his card, told me to contact him if there is any questions or issues. The Third-party vendor told me to call Best Buy if something wasn't right

Nick and Robert were very professional! My new TV was set up and running in no time! They were both very pleasant and knowledgeable. I would ask for them next time.

Really professional, friendly, clean, and knowledgeable.

The men were very knowledgeable and kind! I wound do it again >>

Best Buy tv setup very professional very fast, on time

On time - fast - very courteous young man. I paid to have it brought to my house and installed Tv ( I am disabled). Do wish the delivery price would be based on location cause I am like 15 minutes away from Best Buy. All in all it was a good experience.

This wall mount is substantial and does everything you want it to do. The movement up and down, left and right is only about 5 inches, but how much do you have to move and position a big tv on a wall. It does what it is suppose to do. My biggest concern was how sturdy it was and it does it's job well.

The 2 gentlemen were polite, on time, did the job and answered all my questions. First time I didn’t install myself

Great professionalism by installer and perfectly done.

Sorry to say this but husband not download all the featured on the television and the control I need three controls to turn it on the TV and change your channels please send somebody to help me

The techs were great and explained all the features of the new TV.

I would not buy a TV without my wonderful Geek Squad to insure exceptional hook up! :) They did a great job and answered all my questions.

john my installer professional and explained tv operation

The installer delivered the TV and completed the set-up.

The geek squad arrived on time , very friendly and helpful . Made sure we knew how to operate the remote and got us all connected to internet and dish . I would recommend them .

Ryan knew just how to get everything I wanted on the TV channel.