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Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 465 Showing 9,281-9,300 of 18,775 reviews
  • Rated 5 out of 5 stars

    excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quick and professionally installed and explained

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mount necessary. Installed on stand, sound bar installed, setup remotes. Did an excellent job in about 30 minutes. Efficient & knowledgeable about what to do. Thanks Matt!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was very professional, fast and clean around work area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time courteous knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job very well done. Delightful and extremely helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a breeze with the wonderful technicians

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job with my new TV. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great (not so little) TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ‘small’ TV does the job, and it fits my purpose perfectly! A bedroom TV for viewing at the end of the day. Initially I purchased the same TV in 24 inch size, then decided 32 inches was better. No issue exchanging at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys did an outstanding job on installing my 55" Sony and the accompanying soundbar and subwoofer. My installers set up the TV and showed me all the control features before departing. Well worth the $$$$

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way at my age and low tech status I could have disconnected the old monster set, installed the new one and disposed of the old one. The technician was friendly, totally profrssional and knowledgable and when finished with the hook up led me throught tne new remote and apps hook ups on the new smart TV. Thanks, Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superior Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technicians were awesome. They were very professional and recommended several options while installing my 3 three televisions. They adjusted my televisions to the new environment. I would highly recommend their services in the new future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my questions were answered, they let me know when they were nearly here, they were terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome any time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gosh, I liked the guys who did the installation: pleasant, helpful, friendly and there was no condescension to the ‘old guy,’ me. They even did some dusting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite, Efficient, Thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was polite and very efficient. He made sure that the remote was easy to use and he made sure I knew how to access Live TV and the Apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So appreciative of our installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so happy. To see our installer Chris and his sidekick last weekend. They made such efficient work of setting the new equipment in our new home. They are so knowledgeable and so nice to work with. If I could give them 10 stars I would. Everything works and looks great! What an asset they are to our local Best Buy! Thanks again guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came over on time and did a good job! I am happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when scheduled, efficiently set up & calibrated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the email alerts, and the team arrived during the proposed window. The two gentlemen worked quickly and were very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation with "Class"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy and gal who came out to install my new Samsung 65" TV were fully prepared, knowledgeable, and super helpful. I would absolutely recommend installation by Geek Squad Professionals. These peeps really do know there "stuff"! And they care about the work that they do. Super friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is fantastic, clear, very colorful! Service was great! Geek squad did an excellent job of setting everything up for us!!!

    I would recommend this to a friend