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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 466 Showing 9,301-9,320 of 18,776 reviews
  • Rated 4 out of 5 stars

    Great TV, Soundbar and laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchases I made were awesome and we ALWAYS use Geek Squad for set up! They are the best at what they do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted our tv to the wall were very professional, friendly and knowledgeable. They managed to put up our big 78" curved tv to an adjustable wall mount. They also installed our surround sound and hooked everything up. They left the area nice and clean. Great service, highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, easy set up, in and out, great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Careful, Efficient, Professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the two agents arrived at the the scheduled time. Then they carefully unpacked and set up a 45" OLED TV. They installed all associated devices: DVD, tuner, speakers, and cable box. Finally they synchronized the remote, logged on to all my apps, and explained how to use my new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely necessary w/ a 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, courteous & observant. The 2 of them did everything that needed to be done PLUS suggestions I loved including.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set the TV up.Since we are Seniors he took time to go over everything.I would definitely recommend them instead of trying to do it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they came to my house and set upm tv and programed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome in helping me solve the problem. They were very knowledgeable, knew what they were doing. I would ask for them to come back anytime to be able to help with any problems that we have with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a large TV (75") - i was considering taking the TV in my pickup and installing myself. So glad Geek Squad did this for me! Well worth the cost as this was a pretty involved job and they did not miss a beat. If you purchase a larger TV - let the Geek Squad do the heavy lifting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new television was set up quickly. The guys did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was fantastic. Respectful. Helpful. Took care not to damage the area where he installed the tv or anything around it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knew what they were doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sat my tv on a stand disconnected the other tv and set this one up completely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Trained Agents makes Life Easy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chaance, and his assistant made all the minor problems that were popping up, just disappear and made sure that everything worked perfectly. Very personable, well trained agents, that made sure that evrything was working properly, and fully explained the functions. Thank You!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the geek squad especially if you are a senior as I am and need help with the delivery and set up. They were very professional and knowledgeable. They took the time to explain everything and asked if I had any questions. It was expensive, but it was worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that installed the wall holder and the television as well as the soundbar or absolutely excellent They were very knowledgeable polite and easy to understand and work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best LG OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a very good experience with Best Buy, Bakersfield. They were helpful and sent the greatest guys to install our new TV. They were professional and above all, very helpful. We will buy again when the need arises. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aleksander was outstanding. Very patient and knowledgable Guided me through every step of the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick setup. not very many adjustments needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great troubleshooter!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very careful And efficient. Also very pleasant young man. Liked his job. Cleaned up after he was done. Got everything going for me. Have had no issues or trouble. Recommend him highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered & setup 75" TV and soundbox.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very punctual very professional very clean and did a phenomenal job. However I did encounter a wireless internet connection problem trying to stream Netflix and Amazon prime video. They are scheduled to come back out and troubleshoot for me.

    I would recommend this to a friend