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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 467 Showing 9,321-9,340 of 18,775 reviews
  • Rated 5 out of 5 stars

    Quality technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed our TV setup to work with our existing audio equipment. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional clean knowledgeable and very nice guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Run!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient and punctual service! Techs were on time, communicative and provided phone call updates regarding their eta! Nothing but 1sy class service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad associates arrived on time, they kept me informed where they are and how long it will take them to get to my address and how long the job will take to finish. At the end they asked me how did I they do and did I have any questions, they also gave me few tips and suggestions on how to make my home theater experience better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to setup my TV in less than 15 minutes after arriving at the scheduled time. Their work is always top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam with Geek Squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam was amazing. He was punctual, efficient, knowledgeable, polite, and accommodating. I wish all employees were was great as Sam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. Very experienced in set up. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that installed the wall holder and the television as well as the soundbar or absolutely excellent They were very knowledgeable polite and easy to understand and work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th e technician came to out home during the time period promised. He was knowledgeable aa out the product and about auxiliary programs (we had a lot of questions as we are not tech savvy and this was our first smart tv purchase). The set up was quick, neat, orderly and the technician was great. Worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marcos was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marcos was competent, knowledgeable, and extremely courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY VERY PLEASED

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL FAST AND CLEAN IT LOOKS GREAT.YAH

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team removed all the cables from our old TV and set everything back up to work with the new TV. They did not leave until all the systems were working properly together. Very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took great care in installing the television just as we needed. And they took time to be sure it was up and running properly with our Wi-Fi and streaming. We were very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever subscribed to is Best Buy total tech membership. The perks are amazing and free. The Agents were so amazing and friendly. They knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen and love how you can add backgrounds and also a frame color of your choice . Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer. Timely well done job. would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two reps showed up a little late due to previous job being more than expected and they called to inform me. Quite patient while I decided height and location for my tv. Added all components I purchased and demonstrated how to operate them. Detailed explanations when I asked questions about any future purchases. Extremely nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Has Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted our 82 inch television and set it up for us very quickly. They were very knowledgeable and courteous to my husband and I. I would highly recommend the Geek Squad for any of your technical needs. Great Service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PU Old TV and Set Up New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Showed On Time and Set Up My System Definitely A Great Idea to Get Geek Squad for ALL THE SETUP and Therefore No Issues In the Long Run VERY PLEASED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job and installation was perfect and would recoomend

    I would recommend this to a friend