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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 469 Showing 9,361-9,380 of 18,775 reviews
  • Rated 4 out of 5 stars

    Geek squad set up tv and provided information to f

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My set up was simple however some of the small details would have been frustrating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, rapid service. The TV I purchased is quite heavy so be sure to have two (2) Geeks to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, as always!Timely, quickly, efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was terrific in installing all TV's. Most importantly, he provided guidance in what would make for the best installations - there were three! He also made sure we were able to operate the new TV and that the two other existing TV's were fully functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time even a little earlier than me and waited patiently. They were quick, efficient, and professional. They also programmed my tv remote to control all of my devices connect to my smart tv. One of the geek squad members also gave me advice on what kind of surround sound system to complete my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and cleaned up after done. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek gentleman.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted tv's and hooked up to cable. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, tech was friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and the customer service was great. The installers were very professional an showed how the TV worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A No Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A no brainer! A friend spent 5 hours trying to assemble their tv. These pros took about 15 minutes and did a wonderful job. They were even funny and nice to talk to. I would recommend this service even if a person thinks that they know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was was great did exactly what he was supposed to do and in timely manner. He had a nice personality and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were awesome in helping me solve the problem. They were very knowledgeable, knew what they were doing. I would ask for them to come back anytime to be able to help with any problems that we have with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable team and they did good clean work. Set everything up. Answered all questions and explained the operational features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation of large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty swap and installation went quickly, efficiently, and with care. Took out the original equipment, unboxed and installed a very large Television system and Soundbar. Such a well-choreographed procedure and team! Couldn't be happier!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfactory service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV installation was done by a third party contractor. He was pleasant but would only install one app for me, Netflix. He seemed knowledgeable however wasn't good at showing me how he was maneuvering the apps on the screen. I didn't appreciate that he smelled of smoke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job connecting my tv. He did it quickly & made it look easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good work, took their time in doing the set up to make sure all is operating properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge based professionals. Great service and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm a Technology Dinosaur & called the GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Rep. Mr. JONATTAN's Fabulous Installation service he provided on 9/30/22! I have, a I will continue to recommend BEST BUY & GEEK SQUAD to all my family and friends! = You're #1! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on time. The installation was interrupted by a weather related power outage. They returned promptly and compl\erted the installation .

    I would recommend this to a friend