Customer Ratings & Reviews

Thank you Geek Squad! I ordered a flat screen TV for an elderly family member, in another town. It took 3 or 4 delivery attempts before it was able to be delivered and set up. Geek Squad was patient and understanding. They went above and beyond to ensure that everything went smoothly and that my family member was satisfied.

The guy's got here quickly, they explained everything about the set up. Set up the remote. They were very nice and professional The guys were hwere and set up everythin quickley the guys were here

The GS team did an excellent job of installing my new TV. From unpacking to cleanup, they were professional in every way. This is the only way to go.

Glad I had the set-up completed for me. The installer was very knowledgeable and helpful. The set-up was very satisfactorily done . wouldn't hesitate to do the same next time.

Both guys were very knowledgeable and professional.

Unpacked and mounted television and connected it to my devices and in-house network. Explained various functions and controls. Answered all my questions. Carried away the packaging. They were very courteous and knowledgeable.

Our team - Stu and Ryan - did a terrific job delivering our equipment and making sure that the products we purchased ( TV, router and stereo equipment ) met our required expectations. We look forward to working with them in the future too … thank you Stu and Ryan

Pavel arrived a little early. He was knowledgable, polite and instructive., My son had already done most of the set up of the new TV. Pavel reviewed all aspects of the installation. He approved all. He walked me thru usage of the system and remote. That's going to take me sometime to learn how to use. Anyway, all nicely and promptly done. J Rodwin

GeekSquad, Rick Guthrie (who has set up a lot of my electronics before), and Daryl Kmiec. They assembled my new TV stand, set up my TV, programmed my Logitech remote, and made sure everything was in harmony! Rick answered all my questions regarding my new equipment and was a wealth of information. I have a disability and Rick tweet my equipment to help with my disability. This whole outstanding team is out of the Crystal Lake store with Jerry Tabor the General Manager. I love my GeekSquad team! I couldn't be happier!

I worked with Chris and Don. I received a call the day before the appointment to confirm the tentative time of arrival and service. Then the day of, Chris called and let me know they would be arriving within an hour. That was awesome! He and Don did a fantastic job setting up the TV. They were professional, on time, wore booties to cover their shoes, which I appreciated since it snowed the day before. They did an excellent job sharing with me the features of the TV and made sure I was comfortable with everything before departing. Will definitely request their support again and highly recommend them to other customers. Thanks guys!!

The Geek Squad came in force for my 3 televisions and Soundbar installation. They were professional, neat, and quickly got everything up and running and all working together. They packed up all the cardboard, showed us how to work the controls, and helped with any issues or questions. I will always use these guys!

The agent mounted the my TV within minutes and was very friendly and professional.

As usualGeek Squad service was excellent - this was our third interaction within just a few weeks. Scott Chappell and his team have done an excellent job from the very start and we are extremely pleased. We did purchase the Geek Squad Total Coverage Package and it was a wise purchase. Mr. Chappell has been beyond responsive and so helpful with all of the questions we had about our new systems. We would most definitely recommend The Best Buy Geek Squad to anyone and have done so to several friends and family members.

Installed by the GEEK SQUARD. showed up on time, was very knowledgeable. Explained all the workings to me and made sure everything was working OK Did a great job.

They were here when they said they would be. They were professional, knowledgeable, and efficient. They answered all my questions and gave me a quick tour of the workings of the TV.

I was very pleased (and grateful) for the guidance and help in setting up the tv. It was challenging, as my brother has aphasia (a communication disorder) which makes dealing with strangers/technicians especially difficult. Mike, the tech, called to confirm his arrival time and couldn't have been kinder or more helpful to my brother.

The gentleman that came and installed our new tv, dvd, Apple TV was very good and professional. Did everything that needed to be done and made sure we knew how to work everything.

Worth the money..disposed of old tv and set up everything on new tv including wifi ..remote control (have DISH TV) ..and reconnected my DVD player and disconnected my VCR ..very professional service

The installers hooked up the TV with the cable, Roku, and DVD player. They gave a lesson on how use the remotes. They disposed the old TV and cleaned up after installation.

Excellent agent; knowledgeable, personable, accommodating; he was one of the best support people that I have ever encountered.