Customer Ratings & Reviews

Very nice young men, both were very helpful and knowledgable. Made sure we were satisfied and made sure we knew how to use. Even offered to move TV they were replacing! Taught us how to use remote and even programmed current remote.

I've never used the Geek squad before for a home T V install, I'm really glad I did this time. He was very careful and handled the T.V properly. The new models are so thin!

The 2 techs that installed and set up the TV and soundbar were very polite, knew what they were doing, explained how to control the TV and soundbar. Excellent work.

My guy that installed my TV was so nice and he showed me how to work my TV. That's important. I am very happy and satisfied. Thank you.

The agents were absolutely awesome. They were knowledgeable, polite, efficient, and made absolutely sure everything worked as designed. I would have them as my team any day and be thankful.

Whether a beginner or expert, Geek Squad can get you where you need to go faster, and with super service and follow up. They know the product, can teach you features, and set you up quickly. Thanks! Makes it best value to buy at Best Buy, and they still provide best deals.

GEEK GUYS CAME AS SET UP AND WORKED ON THE TV FOR ABOUT ONE HOUR. THEY WERE VERY PROFESSIONAL ASND COMMUNICATIVE IN A WAY THAT I WAS ABLE TO UNDERSTAND. AND GOT THE JOB DONE PLUS.

The technician who installed my TV and soundbar was extremely courteous, patient and friendly. I will definitely call Geek Squad again for all my technical needs.

Geek squad service was great. Very nice, knowledgeable, helpful, patient young men. Even returned a personal call the next day, when I had a problem. I do think BB should offer a discount for BB rewards members, when there is not mount. $199 is too expensive, without a mount involved. Excellent rating based on Geek Squad, not BB price.

The delivery men called to let me know they were on their way. They helped move my old TV, then set up the new one including doing all of the settings (which would have taken a lot of reading and time and I probably wouldn't have gotten them all right). They were efficient and knew what they were doing. They did a great job.

Not all Geek squad service people are the same. Some are thorough and others are not and I've had both. One problem is that because they know how to work these 'smart' tvs, they wiz through and I can't take in what they are saying or what I am seeing. The first tv I tried I wasn't taken through the settings for the picture quality which for me is the most important aspect of a TV. Later on my own, I found that they were lacking. If I had known that when the Squad was here, I would have had them take it back. After discovering that the picture settings weren't adequate, I had it picked up and looked for a Sony. I had been very happy with the picture settings on the 13 yr old Sony that I was replacing. I was not disappointed with the new Sony I bought. There could have been more time spent on showing me the settings...

Three different guys had to come get our tv going. Each guy was so very nice. Couldn’t ask for better service.

Right on time and did a great job. These technicians were very knowledgeable. This was a replacement for a 10 year old LG TV that was hooked up to a full surround sound system. They took the time to fully explain all the new features and to make sure I understood how to comfortably use the new controller.

Even though this was not the Geek Squad, the subcontractor used was excellent. They were in and out quickly, but took the time to explain the device and operation of the remote - as well as ensuring it was set up correctly before leaving, Great job!!

My salesman was very knowledgeable about the TV. The picture is beautiful and the TV was greater than our expectations. The Geek squad installed it very fast and answered all our questions. Overall very impressed .

I've used Geek Squad service many times and they always do an excellent job. They are knowledgable of the products they install and always make me feel comfortable using the product before they leave. They were careful to bring my new television in and made sure they didn't knick my furniture. They disposed of all the packing materials and set up the television in the location I wanted.

Love the picture!! Easy controls to see streaming programs as well as to make any adjustments you may want to do. Geek Squad was great and set it up professionally and rather quickly. Very pleased.

The three member team was awesome. After they removed the old stuff, they cleaned behind the area. YAY! They installed everything. The wires behind are neat and tidy. Best of all they explained everything and I practiced with new remote to make sure I got it. Lastly, the were friendly and cleaned up. We are enjoying our TV.

The Geek Squad were in their element. They were very professional and had my units setup in no time. I have been enjoying the setup since installation without any issues.

Anthony was W*O*N*D*E*R*F*U*L. He did all that we asked and was able to talk with us and answer every question using clear "non-geek" language. He never made us feel that our questions were silly. He called ahead, came on time and persevered despite our local power company unexpectedly interrupting service for a short time. Anthony was very respectful of our home (including new very light-colored carpeting). I would LOVE to be able to ask for Anthony every time we need Geek Squad assistance.