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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 471 Showing 9,401-9,420 of 18,776 reviews
  • Rated 4 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad - Tv Connect (does Not Include Mounting) - for the most part they do a great job in a timely manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get another Samsung 65" tv as I received a lemon. Both installations went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient and quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with the geek squad install of our television. They were able to hook up all our devices and made it very easy to use the remotes. They also showed us some shortcuts to using all our devices. We have always been pleased with the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is fantastic, clear, very colorful! Service was great! Geek squad did an excellent job of setting everything up for us!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were polite, on time, did the job and answered all my questions. First time I didn’t install myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen handled all of the issues with my TVs. They explained everything and let me know how to increase my WiFi capacity. They were prompt on getting me another date to handle my WiFi issue. They were very courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever!!! I am blown away at not only the product but the attention the staff gave me when I was comparing different models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to setup my TV in less than 15 minutes after arriving at the scheduled time. Their work is always top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay, Geek Squard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not electronics minded, but the Geek Squad always comes through. They delivered and set up our new TV, and made sure I knew how to use it. They also handled the interface with our cable and streaming services, and made sure I could navigate all that, so we were ready to go. Thanks, gang!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam with Geek Squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam was amazing. He was punctual, efficient, knowledgeable, polite, and accommodating. I wish all employees were was great as Sam.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite, clean and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad install our new SUHD Samsung tv and hook up all the gaming, cable box, and tune in the tv and show us how to use the new tv along with the new sound bar they installed. They were terrific and we are so glad we had them do the work. Could not have been happier with their service from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech, John, was outstanding. He was completely knowledgeable about all the devices that we wanted him to hook up in addition to the new TV that he brought over in this delivery. He also gave us great advice about future options to get other devices to replace the obsolete devices that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was polite and set up my new TV quickly and with explanations as he did it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was extremely knowledgeable, courteous and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart remote education

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy, Geek Squad showed how to use remote correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    timely, friendly service. professional instatllation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and helpful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was delivered by 2 great tech guys. I had a large TV that didn't work, which is why I bought a new one, and they took it away for me. I didn't have to do a thing. The TV was hooked up and synced up with my wi fi and cable. It was a very professional and friendly experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes did a good job did not like getting a sales pitch for warranty wish now I had not taken it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Your People are Good people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and down to earth. Meaning, they acted like real people not just rwo guys going through the motions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in set tv up and were gone in a flash.tv works as expected.

    I would recommend this to a friend