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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 471 Showing 9,401-9,420 of 18,775 reviews
  • Rated 5 out of 5 stars

    Very Helpful Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were excellent. I think their names were Joe and maybe Mark. They were very helpful and nice. We are older and do not understand new technology, but they walked us thru most of what we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was hooked up nice the geek squad did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that set up my tv were great fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two men very good at installing my new TV set.very neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party delivery Stinks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did not come to install. The third party delivered the box and walked out saying they were just hired to "drop off." I had to hire another company to unpack and install my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had no problems with the set up and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very informative, courteous and knowledgeable of my TV and its capabilities. He finished everything in a timely manner. He even vacuumed his work area once he was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on time and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and they synced with the devices and apps that I had, in and out in less than a half hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff! They installed with courtesy and professionalism

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good decision...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I used this program. Aside from the delivery, it was nice to have a person who knew what they were doing. All the cords to the tv were intimidating for me! The tech was also professional, friendly & quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed two bedroom tv's properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my two bedroom tv's. They connected the cable boxes properly and the tv's are working beautifully!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient. Get the job don't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered the TV and did the setup. They kept me informed when the TV would be delivered. They were professional and made sure everything was working properly before leaving. The tech's were awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You pay for convenience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have the time or energy to set up myself. Geek squad was on time patient and it was a job well done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    On time and good installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time and assembled the TV well. They started to take the clear protective covering off the screen but gave up in a few minutes. At that point it became obvious that the covering was permanent not temporary. Stuff happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two installers were very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery, on time and, setup, an easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Extra Mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy was sent to do the job! Redid the measurements from the previous installation for the wall mount and

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Knew what they were doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sat my tv on a stand disconnected the other tv and set this one up completely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered & setup 75" TV and soundbox.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very punctual very professional very clean and did a phenomenal job. However I did encounter a wireless internet connection problem trying to stream Netflix and Amazon prime video. They are scheduled to come back out and troubleshoot for me.

    I would recommend this to a friend