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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 477 Showing 9,521-9,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful tech. Work through all of the new options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installed our newTV with quality precision and a smile. Very happy with how it was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my new TV working quickly, as well as moved my existing one upstairs. One kind agent even came back the same day when I realized after he left that I needed a minor adjustment to the positioning of my new TV. Overall great, friendly service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on time and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and they synced with the devices and apps that I had, in and out in less than a half hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Technicians came a set up our new TV. They were professional, quick and very knowledgeable. We were very happy with the set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek was great. His boss companion was hardly in the house and billed us for a step we didn't need nor was it performed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installers . . . Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt and courteous. They installed my television and made all the necessary connections. They took the time to go over the set-up and answered all my operational questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic TV. No bells or whistles. Does what we wanted it to do. Delivery on time and service professional, The installer did an excellent job. Answered all our questions and spent extra time with us on the setup. Fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time and Polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people sent to hook up my tv's were polite and friendly. It did take another person to get my smart TV's hooked up to Wi Fi , but they were still great at what they did !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pulling the plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was terrific I am having a little difficulty with the attena in the living room and will probably need to have someone come back (I have 12 foot ceilings)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is absolutely Fantastic. The 2 guys that came were wonderful, professional, and So knowledgeable. One guy’s name was Ian- I don’t remember the other guy’s name but he was great too!! It was a nice experience!!!! Really impressed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Essence of Modern Geekery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Franklin was well prepared, well equipped, thorough, courteous and a role model for GEEKS everywhere. My wife is threatening to break stuff and demand that we replace it with something from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, fast efficient and professional..,took the worry out of attacking accessories. Will not hesitate to use this service in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed the whole install package as I an oldie and very tech challenged. These guys were awesome. Hooked up to my stereo system plus the sound bar and even made a return visit the following day as I didn't understand something. Simple solution but not for an old dude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and his helper came to setup the sound bar and woofer. They both were awesome, so friendly answered any questions. We were so pleased to have such a great team to come and help us thank you guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping for good luck.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad replaced previous defective tv under warranty. Did very good job, as usual. Am keeping my fingers crossed that no problems arise with the newest one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation of my ROKU TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. I think it was Jennifer F that did the majority of the hook-up. I was extremely pleased with her and her partner's work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional servive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the guys came to my house they had to install the speakers into the ceiling for a 7.1 surround system and did a great job making sure wires were not exposed. They also did a good job mounting my 75" TV to the wall and once again making sure no wires were exposed. They were quick, knew their job and were polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Extra Mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy was sent to do the job! Redid the measurements from the previous installation for the wall mount and

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we had the Geek Squad install our TV. It was quick and the overview of getting started was excellent by our installer! I was also impressed when the installer gave me his business card and suggested I call if I had any further questions!!!

    I would recommend this to a friend