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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 478 Showing 9,541-9,560 of 18,775 reviews
  • Rated 4 out of 5 stars

    55" QN90B Neo QLED Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup our new Neo QLED that replaced our 46" Samsung and were in & out in less than 30 minutes. They seemed to be in a big hurry was our only negative, but they did a good job unpacking and setup where the old one was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad should always be used with large buys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were outstanding, they even helped setting up the audio system as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alan O

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful to set up but still a few things not able to complete yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job installing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job installing. They took the time to get it done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfaction guaranteed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv Greek squad arrived on time installing was fast and on point total time in our home less than twenty minutes at toos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job of setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ismael and his partner did a very excellent job of setting up our TV. They were careful of our house and they were very polite!! It was great having do the work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great TV. I upgraded to a 65". The GS did an outstanding job at delivery, installation, and instruction. It's my first "smart" TV, so I needed a little coaching. Having the GS was a smart move! I would have them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and make sure I understood how to operate my remote. He was also very patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad are Knowledgeable and Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were impressed by the Geek Squad technicians that delivered and set up our new TV. They were professional, courteous, and did everything necessary for us to start enjoying our new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad - Tv Connect (does Not Include Mounting) - for the most part they do a great job in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech, John, was outstanding. He was completely knowledgeable about all the devices that we wanted him to hook up in addition to the new TV that he brought over in this delivery. He also gave us great advice about future options to get other devices to replace the obsolete devices that we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Pete were on time, setup efficiently and reviewed the warranty on the product and installation. They demonstrated how to change between tv and av components which were attached and left their business cards in case there were questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up our TV and was very fast and co.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the gentleman that came and set up our TV, he was very knowledgeable and helped us with all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time, set all the controls, set up my streaming service apps and showed how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave/oven combo lightbulb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith and Guy came to replace the light in my microwave/oven combo today. They were very efficient and knowledgeable. Had no idea what was involved in replacing the microwave light. We were very happy with their service. Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehe 'Geek Squad' set me up and taught me everything I need to know for years of awesome entertainment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gave excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, on time, very helpful when additional part/service was needed. Made sure we were 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was outstanding! Tan new cable from my home to the outside main box. Changed out the indoor box too. Everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time delivery. Excellent installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents removed last TV, installed new. Hooked up all appliances. Adjusted Sound Bar and sound to reduce bass which hinders our ability to understand words. Also reduced background sound for better word recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed mu tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came earlier than expected which was good as I was preparing to go on a trip the next day. The process went smooth with no hiccups and the installer did a great job in demonstrating how to use the new technology and answering any question I may have had.

    I would recommend this to a friend