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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 479 Showing 9,561-9,580 of 18,775 reviews
  • Rated 5 out of 5 stars

    Made getting started very easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad folks showed up a little late (not really a problem). Got the TV installed, cleaned up and took all the packaging away. They connected it to my wireless network, programmed it, and connected my Xfinity remote. They answered all questions and then left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite, clean and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad install our new SUHD Samsung tv and hook up all the gaming, cable box, and tune in the tv and show us how to use the new tv along with the new sound bar they installed. They were terrific and we are so glad we had them do the work. Could not have been happier with their service from start to finish.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the TV and attached all the cables and connected to the home wifi. The agents were good and quick, but it was over priced for the 15 to 20 minutes that they were here.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the new TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the new TV including the remote and all. They were prompt, friendly, efficient and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made it easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guys arrived on time, set up the tv, connected it to DVD player and Roku, and most of it accessible from my DISH remote. The guys were not only knowledgeable and competent, but they were friendly and speedy. They went above and beyond. I will be happy to use the GEEK SQUAD again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installs both TVs expertly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted both TVs expertly. We had planned only one wall installation but decided to do two. They had everything needed in their vehicle and were able to accommodate our needs on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation personnel were professional, curteous and fast. Got it going for me right away, explained all the features and did an exceptional job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why was third party vendor from Miami installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third party vendor installed tv, not geek squad. He did not have orders to install new tv and take away old tv. Although he did install and remove the tvs, I was surprised that he did not receive the correct information for the visit. Why was I not notified that the Geek Squad was not doing the installation?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fellows were ver nice. Answered all my question in a way I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my TV, connected everything and made sure I could operate everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men came on time and quickly nd efficiently installed my TV and hauled away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart remote education

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy, Geek Squad showed how to use remote correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    timely, friendly service. professional instatllation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad new TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad reconfirmed connections on my new 55" flat screen TV with the new Echo Dot and my existing TV and audio equipment. On time, efficient, informative and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation Climbed to new heights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's Derek and Michael really nailed this installation. They expertly removed an old plasma set, installed a wall mount and moved my existing 50 inch TV from the living room to an upstairs bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed our giant TV and gave us clear instructions about using unfamiliar devices. In addition, they had booties to cover their shoes (it was nasty out) which I greatly appreciated. They were quick and also clear in their instructions. We have been enjoying the TV set ever since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    expert installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your tech was extremely proficient and professional.......my only "knock"......he was a few minutes late......you gave me a 6 hr window, but he was late....however, like i said, he was very good once he got here.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and made sure everything was connected properly. He also made sure we understood how to properly work all remotes, ie sound bar, cable & tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled, they were friendly and professional. They removed the old tv, installed and connected the new tv to our other components, set up the wifi. When finished they walked us through the operation of the remote and tv functions, very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We can't say enough about Mike and his crew on Geek Squad. In fact they were so good I'm ready to purchase another TV because they made it so stress free and I was able to call and get further clarification.

    I would recommend this to a friend