Customer Ratings & Reviews

On time delivery, removed old set to area of my choice, set up new tv perfectly and removed all trash.

My recent experience with Geek Squad was outstanding. He arrived precisely on time; install my new flatscreen TV efficiently and correctly; answered all questions; and appeared to thoroughly enjoy his work. Overall, I had a superb experience with Geek Squad.

Geek squad set up and installed my TV and sound bar. They called ahead to let me know they were on the way and arrived at the appointment time. Install and set up was quick and painless. Took time to explain remotes and website for more details and usage.

WOW! Gotta love this service! Worth every penny! Came as scheduled, took the old TV and all of the packing for the new TV. Set up for YouTubeTV and explained clearly how everything works!

They did everything and didn't mess anything up ..

Great Team! Very informative. Good people skills. But they are rushed with their timeline.

The agents were patient with my weak internet intellect. They were very professional & I appreciate their great job with my new TV!

Two Guys from the Geek squad set up my TV with the wall bracket. Good job, looks great.

the guys were very good - friendly - professional - arrived on time - took a little longer to set up - but they took their time & did it correctly & explained it all to me

Special commendations to Nya McCoy for superior knowledge; patience and over all professionalism. She is top-notch. Deserves a big raise.

The technician was courteous, knowledgeable and did a fantastic job at installation. He hid the cables and relocated my sound bar so everything looks neat and tidy. He went over my tv options to make sure I was comfortable with them too!

When Geek Squad removed the tv from packaging, it had a crack. He quickly called and checked availability and picked another up from store. He hooked it up in no time and even connected tv to Prime and Netflix for me. Wonderful service, so happy we signed up for tech support.

The Geek Squad pair that came and installed our new TV &b programmed the remote were knowledgeable, respectful, professional and helpful in every way. Not every day a stranger comes in your home and shows such respect for the homeowner and their possessions. These guys were Over The Top!

The technician was extremely competent and was extremely professional . He fixed the problem I was having with the television in a matter of minutes. I thought it would be necessary to purchase anew one

Basic TV. No bells or whistles. Does what we wanted it to do. Delivery on time and service professional, The installer did an excellent job. Answered all our questions and spent extra time with us on the setup. Fantastic job.

I could not have been more happy with the Geek Squad install of our new 55" TV. They mounted it to the wall, re-wired everything, patiently connected it and made sure everything was working properly, and took the old TV with them as they left. They were on time, polite, competent, and would not even accept a tip for their services. Bravo.

The agent arrived promptly and resolved my issue very quickly. He then spent time making some tweaks and adjustments to the system to make it more kid friendly for my family.

Lawrence delivered my new TV and set it up quickly, connecting it to my cable and DVD. Job well done!

Although I wasn't satisfied with the fact that this product was so stiff, the installers were polite and professional. I cannot believe the store manager, John Thomas, was so rude and disrespectful to my family. I have spent much more than $10,000 at Best Buy already in 2017 but will actively look for other options to spend my money. I would think that a company in the customer service industry would want to treat their customers better.

The Agents connected my CD player, cable box the receiver I had, had a short in it. They actually went to the store and brought back a new receiver and completed the set up for me