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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 482 Showing 9,621-9,640 of 18,775 reviews
  • Rated 5 out of 5 stars

    Awesome Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two Geek Squad installers come out to my house and they hung my TV on the wall. The bracket I originally bought did not work. Luckily they had another one on hand and were able to finish the job without any delay. I highly recommend GS service. They also followed up and asked how I was liking the install. Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the agent that hung the wall brackets for new TVs. He also asked for my input on where I wanted them, & checked to make sure I was satisfied with the job he had done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and quick Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and quick Setup I bought a Sony 65 inch 4K TV and they connected it to a Sony Blu-ray player it’s a great home theater professionally done and showed me all the functions on how to use the TV and Blu-ray player and also set up the apps on the streaming TV and tested everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, it is easy to do it yourself, but with it being delivered, it was well worth the purchase to have the install done. In and out, everything looks great, and no big box to have to dispose of. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is absolutely Fantastic. The 2 guys that came were wonderful, professional, and So knowledgeable. One guy’s name was Ian- I don’t remember the other guy’s name but he was great too!! It was a nice experience!!!! Really impressed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stone Face

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Samsung 50" TV and were very helpful and knowledgeable. The TV has a great picture and good sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that came and installed our 55 inch television was very knowledgeable. After installing the tv, he stayed and went over all the features with my wife and me and was in no hurry to leave. That service wasn’t free but, to me, it was worth every penny. It saved me probably much frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery/install guys were great. Very friendly and they had it setup in no time! Definitely would recommend them for a fast and effortless install!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quick and gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was set upin the eveneing but no offer of instruction-- they were in and out very fast. The 2 guys did not ask if I needed instruction,etc. I am still trying to figure out the right sequence to use to turn on and off and sequence to use to tune to the right channel??? First time I've head an

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional in all aspects.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep called at 9am and said he would be there in about 20 minutes and was ringing my doorbell at 9:23am. The rep really knew the product, and quickly assembled and set everything up, including matching the TV to my Uverse remote. Nothing could have been better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was wonderful did great job he show me a lot more than I expected wonderful service and he was really nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything. Fast and quick knew what they were doing helpful and patient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV set up & delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 32" TV that I brought home with me were set up to my satisfaction and my questions were answered. However, I was supposed to have my 43" TV delivered and set up. I was told the truck was delayed and TV was not available. I did not receive the $3" for another 12 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my new TV working quickly, as well as moved my existing one upstairs. One kind agent even came back the same day when I realized after he left that I needed a minor adjustment to the positioning of my new TV. Overall great, friendly service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was set up, useful and I was shown how to use the remote before the tech left. He was on time, quickly in and out, respectful of me and my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with Geek Squad services. I am not electronically inclined. The technician set up my TV, connected my Internet, sound bar and Blu-ray player. And if that was not enough, he taught me how to navigate through all of it. He was punctual, curtious and very patient with me. I highly recommend their services,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clear explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fellow was really helpful. he was patience ands explained everything well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    she did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She installed my tv and attached my other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs were fantastic, professional and knowledgab

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, taught us what we needed to know to operate the TV and they were very timely. They gave us their card if we needed anything further. Have been impressed with all Geek Squad people that have come out and taken care of everything. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we had the Geek Squad install our TV. It was quick and the overview of getting started was excellent by our installer! I was also impressed when the installer gave me his business card and suggested I call if I had any further questions!!!

    I would recommend this to a friend