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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 483 Showing 9,641-9,660 of 18,775 reviews
  • Rated 5 out of 5 stars

    Quick, efficient, and nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came to the house did a excellent job from confirming the appointment, narrowing down the time frame, and taking the time to answer any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's Richard solved the sound mystery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard figured out why there was no sound from the Blu-ray player thru the HDMI connection, a mystery that stymied many of us in the month since the TV set up. Turns out with some systems you have to turn off the Input Signal Plus setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable service crew came to install my new TV and set everything up and provided clear operating instructions and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work will call back soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job and work will be calling back soon was in and out within 20 minutes good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup my tv and connected it to the available WiFi network and devices. It was best and clean when they completed the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG !These guys are so smart!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only mounted but set up my TV and showed me how to navigate my system.They were very informative and professional. Also wanted to make sure I understood what to do to get the best from my system. Cleaned up afterwards and took it with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was extremely friendly and excellent knowledge of electronics, install etc... very good fella.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced the tv and checked that the surround sound was working. They did a wonderful job. Would definitely recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baylee Kinney with the Geek Squad is the best! We've used her many times and she's excellent!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No personal information i.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents ignored me setting up the TV Expectations for mote personal experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed the whole install package as I an oldie and very tech challenged. These guys were awesome. Hooked up to my stereo system plus the sound bar and even made a return visit the following day as I didn't understand something. Simple solution but not for an old dude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up TV quickly and efficiently!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was beyond amazing!!!! Should have called them sooner than I did and not attempt to do myself!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Excellent Geek Squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Russell, DuShon and Sammy are the best TV installers with sound bar and BluRay DVD set up. They worked hard to overcome any small issues that came up. Sammy was exceptional. He went above and beyond for me. I'm so happy with my Geek Squad issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up our new 75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Harley was professional, patient, and very knowledgeable. Thank you so much for ALL of your help setting up our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my new HD tv to my cable set top box. I was very pleased with his work. He was also very helpful answering all my questions. He was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was fast and thourgh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. Very helpful and took time to answer all my questions and connected my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installewd my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with all the great service I received from George and Gabriel--they were really helpful and great at there job--they explained to me how to proberly operate my new tv, which I really appreciated that--thank you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make certain tech is not in a hurry ..............

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was good at installation however did not fully explain all the features of the set and how to use them - was a little disappointed in the service -

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did awesome job installing tv and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Service was awesome! Hooked up the tv, DVD player, sound bar and our cable tv box and showed me how to use the plethora of remotes! Even took away the boatload of boxes! I would recommend Geek Squad service to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional. He explained everything and made sure we knew how to operate the TV.

    I would recommend this to a friend