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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 18,776 reviews
  • Rated 5 out of 5 stars

    Stone Face

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Samsung 50" TV and were very helpful and knowledgeable. The TV has a great picture and good sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of my new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent unhooked my old computer and installed my new one, set up my bookmarks and made sure my printer, scanner were working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY 65” TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs did a Great Job and were super Helpful In explaining TV operations!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent follow up and set up of TV Service Tech very friendly and perfect installation of Television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly! :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One feedback- when you order on the website, you need to include your unit #. Now for the review- the guy helped install the tv in my bedroom and was able to connect my TV to the Wifi and other video services with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    still having a some issues on the sound. I will ca

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad contract people come out very nice. I need to call Joe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men came on time and quickly nd efficiently installed my TV and hauled away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad who installed my TV were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who installed my TV were very knowledgeable and connected our Bose system and DVD player. They also made sure all my apps were connected. Thanks Kevin, for everything you did to make sure I understood it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased with Geek Squad Services!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad unboxed, set up, and connected my new LG 65" OLED TV and LG Soundbar, showed me the basics, and answered a few questions and I am very happy with the results and glad I did not elect to do it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech personnel installed TV, sound system and hooked up everything else perfectly. Great people to work with. Will continue to use Geek Squad as they have experience and ingelligence to do an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys who delivered and set up my TV were fantastic. They were super careful, very friendly, and very patient with fine-tuning the set-up, coordinating the remotes, etc. It was just a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It didn't take them long and they were done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job that is why I always get the geek squad to come and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install new tv and remove our old one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Squad" assembled and setup our new Samsung 65" TV, and they removed our old (and very heavy) 58" Plasma tv. We love the new tv and I did not have to hurt myself trying to lift and remove the old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great qeek squad rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative that came out was great. Very knowledable, helpful and made the experience very easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make certain tech is not in a hurry ..............

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was good at installation however did not fully explain all the features of the set and how to use them - was a little disappointed in the service -

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Experience on New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time delivery, removed old set to area of my choice, set up new tv perfectly and removed all trash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad should always be used with large buys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were outstanding, they even helped setting up the audio system as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, on time, very professional. I would do it again in a heartbeat

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did there job well and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my TV and connected all of my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the TV had excellent service with the salesmen. The installers did an excellent job assembling the TV and programing it.

    I would recommend this to a friend