Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 488 Showing 9,741-9,760 of 18,775 reviews
  • Rated 4 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me connect the TV with an in wall cable kit I bought from beat but. Good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad/Samsung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mario, the agent was very professional and knowledgeable. Very impressive. I'll go back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and connected it to my internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called before they arrived. They worked quickly and neatly. They tested the TV and DVD player to make sure that all was working. They gave me a telephone number to call if I had any questions or problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted in the bathroom and connected to the wireless receiver. Geek Squad did it well. I note that we have had a power outage since then and I do not know how to restart the receiver that is taped to the back of the TV. Help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents very courteous and knowledgeable. They assessed the situation, corrected the problem and were gone in 5 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grear geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came on time. They were very efficient and helpful. They answered any questions that I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and care by the technician. He also made sure I had no additional questions or concerns before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Call

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job, as usual!! Installer was timely and efficient!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed both sound bar and tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my tv and sound bar ,they were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very informative

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, and did an excellent job. Explain all of the different fire TV, fire buttons, yes, and did an excellent job. Explain all of the different fire TV, fire buttons, and.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conner and Kevin are the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Conner and Kevin brought our first T.V. which had a factory defect and helped us in getting a replacement. They come back and set our new one up. I just want to say they were two of the friendliness, kindest, professional installers I have ever met.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great results using the Geek Squad service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process and results were exceptional. Suggest they are given the upmost appreciation for the work they do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and set up fast explained every thing so i could understand it and took away empty cartons nice and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and informative

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad reps came to install our tv and sound bar. They did a great job, explained everything and answered all our questions. They were respectful of social distancing and considerate of our concerns. Overall it was an excellent experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Very knowledgeable, respectful and friendly. They took great care to ensure that my tv worked with all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad an excellent choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs did an excellent job setting up my new outside tv mounted and had everything working in a short time very professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    After an initial mixup, they came through.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new 55" smart TV with a sound bar. I wanted the Geek Squad to set up the system to make sure everything worked properly given it was going to be used in a rental property. After a mixup on the delivery of the equipment, the tech showed up the next day along with his manager and got everything set up. When it appeared that the sound bar was not properly synced with the picture, they came back and fine tuned the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation is money well spent!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey and Kevin did a great job installing my new Vizio TV. Corey called me before they arrived and they got to my house exactly on time. They were friendly, courteous and knowledgeable. I’m very glad I signed up for the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech personnel installed TV, sound system and hooked up everything else perfectly. Great people to work with. Will continue to use Geek Squad as they have experience and ingelligence to do an excellent job.

    I would recommend this to a friend