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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 488 Showing 9,741-9,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    they installed everything quickly & cleanly fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, quickly set everything up, taught me how to use it and then cleaned up everything. They were great. Even helped me with I bought that I didn't need. I will certainly use Geek Squad again and I will recommend them to everyone. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service. Very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek Peterson was exception. He solved a problem with the need for a smaller brace for the curved cove where TV was to extend out from. He was very professional, customer service was excellent and he helped this senior with the new technology. So very thankful and grateful. Bless him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fellows were ver nice. Answered all my question in a way I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my TV, connected everything and made sure I could operate everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked everything up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech was great! He was on time and hooked up the new Insignia television and Roku quickly but taking time to explain everything to us. Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "GeeK" squad is very efficient and friendly. They set up my TV and answered all of my questions. Second TV they have set up for me I am 74 and not electronically (hookup) knowlegeable It was a relief to have everything set up correctly and expertly Very happy with service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was extremely friendly and excellent knowledge of electronics, install etc... very good fella.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs flawlessly connected all my components including a sound system and explained how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    title?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome answered all my question and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Guys from the Geek squad set up my TV with the wall bracket. Good job, looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite. On time. Got the job done. My only complaint is that, in an effort to try and make things look as neat and tidy as possible, the installers used some extremely thick plastic cable ties to bind the power cable and HDMI cables together. And they made it really tight, too. So I worry that could lead to cable damage if I ever need to cut the ties to upgrade the HDMI cable. But otherwise was good overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very nice and extremely informative. Taught me a lot, so that I can really enjoy my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and explained everythi!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery & installation went perfectly. The technician was courteous and efficient, taking time to explain the remote, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Total Tech TV installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job! They were on time, polite, showed me how to operate TV & cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Setup the new TV. Used internet to assemble TV stand as it was their first time installing this TV. Cleaned up shipping materials, leaving the area just as they found it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on time and ensured everything was working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very professional. He explained everything and made sure we knew how to operate the TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man set up my TV and showed me basically how it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent verified our connections were all installed correctly and guided us thru some of the new features. Very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tV delivery and install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived as scheduled and did the complete set up of my new TV. The also took the time to explain the remote control functions.

    I would recommend this to a friend