Customer Ratings & Reviews

The agent was very knowledgeable, careful, set everything up correctly and was prompt - excellent service!

I cannot state how great the Geek Squad was in setting up my new TV. The two techs were exceedingly professional as well as patient in explaining everything to me. They coordinated all the necessary equipment and hid the cords beautifully. Best installation service ever!

The service technician was very professional and helpful with all my questions regarding operations of my new tv

Very good guys, took me through the operation of the t.v too which I loved that they wanted to make sure I’m comfortable

Love the service provided by Geek Squad, they were thoughtful of every single detail for the whole delivery process

The agents were great. Very helpful and took time to answer all my questions and connected my devices

Your Geek Squad agent did a great job delivering and setting up my TV. He programmed my remote and showed me how to get to the different settings to work my VCR and ROKU. He worked very fast, but didn't leave until he had answered all of my questions.

The Geek Squad did an excellent job. They were on time. They were very professional.

The agent was very polite and professional. He set up the tv and sound bar quickly and explained each prosess thoroughly.

Noticed an anomaly in the screen of the new Sony 55"..the boys from Geek Squad walked in the house...looked at it for 20 seconds, declared it a defective screen, immediately drove back to the store, brought a new one, installed it...all in less than 90 minutes..service with a smile...love it

Geek Squad installed my TV quickly and removed my old 65” projector tv.

Its my husband'sTV that they help him with the Smart TV. He's really not into technology and so he had them rearrange his TV to his liking and he loves it now.

The Geek Squad team delivered a 55" TV and did a great job setting it up and connecting it to the existing cable outlets. Comcast should hire the Geek Squad team for cable connections = more satisfied customers. The team was polite, considerate and did a great job cleaning up all packing debris.

Very professional. We get them to do a lot for us. need help? They are the ones to get.

Our two Geek Squad techs set up and helped us how to get the most our of our new 70 inch tv and sound bar. After the set up they took the time to show us how to use the remote which was a great help. So glad we had them do the set up. Saved our sanity for sure

It was connected in a very timely manner with professionalism, She explained all features in detail. My only concern is that the box was removed, and that was good, but I don't have anything to show, no paper work, etc. should I require it.

I had various problems with the B&W Speakers and Marantz AVR that I purchased. It started with the Best Buy Geek Squad installation on Wednesday 7/14/2021 (over three months after I ordered them). At first he had the left and right front speakers reversed (even though the speaker cables were labeled left main, right main, left bi-amp, and right bi-amp), then the polarity was reversed on the left front, then he could only get sound out of the dome tweeter (nothing coming out of the four other speakers in the cabinets) and to top it all off he had everything wired through the tv instead of the receiver. He started off bi-amping the speakers and then, to try to make them sound better, removed the bi-amp wires and lost the sound again. Fiddling around eventually restored the sound. He tried switching the front speakers from “large” to “small” saying that it referred to the room size (I believe it actually refers to the speaker size). As you might guess, I lost a lot of confidence in the system. When he came in, I got the impression that he thought that he was only going to unbox everything and hook it up (he said that he allotted about 45 minutes until his next appointment). I looked at the back of the unit the following day and found that 1) he had the wires that were labeled bi-amp connected to the main terminals and didn’t disconnect the other wires, We also tried to use my existing subwoofer but when he disconnected it at the sub, he didn’t disconnect it at the back of the receiver. I’m not sure if he reprogrammed everything correctly (removing the sub from the setup). It was a mess. Fortunately, when Nate Smith (my salesperson at Best Buy) called me afterward to ask how I liked it and I told him how dissatisfied I was, he offered to come to my house and re-set up everything. He came to my house after he got off work on Saturday. I think all is set up correctly now but I’m still not happy with the sound for music (very little bass), and tv (the center channel speaker is on sometimes, off sometimes, and commercials sometimes are clear on the center channel but muffled on the tv program. I understand that these B&W speakers require a significant “recording” (break in) period. I read a review that was on point, that out of the box the speakers “sounded flat, undynamic, and stuffy”, but after about 100 hours of break in, they sounded significantly better. Nate talked to Jason at Magnolia and he agreed to extend the return period to 90 days in order for me to see if this helps. The boxes that the speakers came in were pretty beat up, but cosmetically the speakers are fine. I don’t know if the speakers might have been damaged in transit but the only way to tell would be to bring them back to Best Buy and compare them to the floor models (I hesitate to do that because of the weight and awkwardness of the speakers). He also suggested that the center channel issue might be my cable box so I switched it out but it didn't help. As it turns out, the center channel is silent only on one broadcast (channel 13 and 813 - WBTW Myrtle Beach). He also thought that, if all else fails, it might be the speaker cables, but I bought new cables for these speakers (Mediabridge 12AWG Ultra Series Cable with Dual Gold Plated Banana Tips (12 feet) CL2 rated – 165 strand Oxygen free copper). If, after a few more weeks, no improvement, he’ll bring out some other cables and see if that helps. I will also bring in the speakers to Best Buy so we can compare them to the ones on the floor. The good news is that the white speakers look terrific. I hope that, after break in, and if needed, a new center channel speaker, they sound as good they look. My rating of two stars is strictly for the Geek Squad installation. I'd give Nate and Jason (and Richard Stevens at Best Buy) five stars.

The fellows who came out to set up the tv were great. They were very professional and did an excellent job.

The agent unboxed my TV and set it on stand. I did most of the setup through google home. $200 was way too much for this service.

I love those guys. They were professional and personable. I should have got their phone numbers they would make great friends.wo