Customer Ratings & Reviews

The Geek Squad (Monty and Emanuel) installed and set up my new LG TV quickly and instructed me how to use the features and made sure I understood everything - they did a wonderful job!

Thw set up guys installed my new TV quickly and installed a wall mount that I needed but didn't purchase ahead of time, they even had it with them on the truck!

The service provided by the Geek Squad was excellent. The young men were very professional. Everything was done to my satisfaction! Will definitely be using this service in the future.

On time and very professional and knowledgeable. Set up my tv and connected all my cables and internet. Thanks Tyler and crew.

Definitely worth having someone deliver your big screen TV and then setting it up. The guy connected everything, made sure it all worked correctly and then showed us how to access everything. Very professional and easy!

Efficient work placing our new tv and installing on our stand making sure it worked. Very knowledgeable and professional.

This was definitely a good decision on my part. The technicians were careful in setting it up. They were very professional in what they knew and how to connect my various devices such as sound bar and streaming boxes. They fixed the cords so they weren’t hanging all over everything. They asked me questions so they would do it my way. They patiently showed me how to maneuver, how to connect, etc. I am so pleased.

This is a quality The picture is clear and the sound is great. The remote work like a dream and the instructs can

The installer had the TV up, running and setup faster than I could have got it out of the box. :) Well worth the money!

Great professional very knowledgeable!! Left everything neat and clean!!

Excellent! The guys were knowledgeable, patient, friendly and professional! Can’t think of a thing they could have done better. Well done!

Great install however sound is fading in and out. Research indicates LG is notorious for this problem. We may need another visit from squad to assess, correct, or Best Buy replace

Very knowledgeable and considerate young man did the set up (standing on ledge over fireplace). Got here on time. Took care to tie up the cords and wires so they would not show. Helped with settings. Well worth the price for a 55" tv.

Agents were prompt, courteous and patient. Made sure all systems worked and explained all features.

I had to buy a new TV shortly after the pandemic quarantining began, and, as I would not be able to have my dad come set this one up for me, I knew I’d have to pay for the first time to have the Geek Squad do it for me. Needless to say, I was nervous, but after reading about the steps they woul take to protect my health, I felt better about it. The young man arrived to do the setup wearing a mask and gloves, as promised. He was very quick, yet thorough, and very friendly, as well, making sure I understood how the TV worked and answering any questions I had before h left. I would highly recommend the Geek Squad setup to anyone concerned about how to get their electronics installed during this pandemic.

Unboxed and set up the tv to my existing system. Adjusted height and also connected to internet and updated software.

Josh and his helper with Geek Squad were terrific with the installation and set up. Ashley in the Willowbrook store was most helpful in guiding me to make the best purchase decision for me.

Absolutely awesome service from Geek Squad, or Total Tech, from Best Buy. Time to the install was reasonable after I bought the TV in the store. They showed up at the beginning of their time window with text notices of their progress. Moved a TV for me so this one could go where needed. Took away another TV as part of Total Tech too. Install was flawless and fast enough to not take up the whole day but thorough enough to get the TV going well. Sent two men for a 65" TV and the lead man knew everything you could want in a service tech. Informative, helpful and effective. I have 4 TVs with Roku, a device I am not a fan of, but the tech made this one work a little bit better for me to the extent he could. Cleaned up everything. Follow the prep things they ask of you in their texts before they show up. They will appreciate it and it makes everything go that much better. Second time I've used Total Tech for a TV install this year and both were stellar. I have Total Tech from 3/23 and I understand they changed it summer 2023 and some of the things I have now are no longer free. That's a shame as this service was well worth paying for. I would have to look at what was lost to see if I will sign up again, but what I have and paid and received was a value.

Normally I'd just setup a TV myself, but thanks to TotalTech, setup and delivery were included. I bought an open box TV and not all the right screws were available. The techs spent a good amount of time making sure they could get everything setup properly and safely with what was available and even looked for additional screws that they had in their van. They answered any questions I had, made sure everything looked good and worked properly and cleaned up nicely after themselves.

the agents listened to us to see what we needed and they did what was needed. The next thing was to explain how everything worked. They spent some time with us explaining everything. We would recommend these agent very highly. That covers it and I hope this makes 50 words for you.