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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 490 Showing 9,781-9,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    Wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love those guys. They were professional and personable. I should have got their phone numbers they would make great friends.wo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Victor did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor did an excellent job of the setup for new 55" tv!! So kind, patient, and followed all safety features upon entering my home. I would definitely recommend him to anyone! In fact, I would want him to setup my next tv!! Great job Victor!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New TV Setup - James Holley 11250 Rosemary

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Technicians are suppose to come to my homw to see why my new television keeps going out and needs to be reset every two to three days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guys Are Knowledgeable & Provide the BEST Ser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Geek guy were absolute the best! I am so glad we made the choice to choose them. Their knowledge & service they provided was incredible. Thank you.❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work will call back soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job and work will be calling back soon was in and out within 20 minutes good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and timely install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed TV and explained all the functions in a professional manner. Appreciate the time they spend to insure that as a customer of the Geek Squad service that the TV was fully operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best way to update and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not knowing the best way to set up and connect my speaker system to the rest of my entertainment, I chose to have the Geek Squad re wire and set up everything. It was the best $$ I spent - no stress, no wasted hours and misconnections, just a job done w/ the experience of the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very knowledgeable, professional and explained what was going on thru the entire process. They called me before they headed out to my home to ensure what the job entailed. They were prepared, were able to trouble shoot a couple issues, resolved/corrected the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Very knowledgeable, respectful and friendly. They took great care to ensure that my tv worked with all of my devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG "C3" television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents activated my LG "C3" new tv and set it up. The screen image is very decent, but not as good as the "C9" model, e.g. image sharpness, depth of color, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hung flatscreens in minutes that would have taken me hours, and ability to handle wide screens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chase did a great job of installing and setting up my new TV. He helped me add a couple of apps that I wanted and showed me how everything works. The service I received was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my mother purchased a 55 inch TV and needed the professional installation she said that they were fantastic and they got everything working quickly and she is very thankful that she was able to get the installation because she is not tech-savvy and lives alone thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything. Fast and quick knew what they were doing helpful and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick in getting the tv setup. They got it programed and ready to go in no time. The only thing they couldn't do was program my sound bar to this tv...not sure why they couldn't get it to work but at this point I do not have a my sound bar connected to the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad deliver and set up a 65" Samsung 4K UHD set and couldn't be happier with the service. The guys showed up were friendly knowledgeable and did a great job. Why risk your back and dropping your new set when the Geek Squad can do it . Well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Super Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis was phenomenal. We couldn't have asked fro a better experience. He took care of all of the installation as well as educating us on our TV and how it works. We would definitely request him for any future Geek Squad TV needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was great and taught us how to use our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped us share both cellphones to TV. Explained and demonstrated how to use streaming sights and which ones were available to us. Agent was professional and courteous and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest Geek Squad member...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad memeber who delivered and et up my tv was the best I have ever had. I have alredy inform his boss Mr. Gonzales How much I appreciated all his help and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and helpful. They went beyond to make sure everything was done correctly, answer any questions, and help us repack our old TV back into its original packaging. Highly recommend.

    I would recommend this to a friend