Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 490 Showing 9,781-9,800 of 18,775 reviews
  • Rated 4 out of 5 stars

    Geek squad install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job, but you have to insist that they show you all the aspects of the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad who installed my TV were great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who installed my TV were very knowledgeable and connected our Bose system and DVD player. They also made sure all my apps were connected. Thanks Kevin, for everything you did to make sure I understood it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confirmed the problem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a brand new smart TV. Upon set up, I was unable to connect to my home WiFi. I assumed it was operator error and after 10 attempts, called it quits. Geek Squad came out and confirmed the brand new smart TV was bad and the problem was not operator error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia went quite well for us. The Geek guy made it look simple but it was above my skill level. The old TV was pretty heavy, glad they could recycle it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and Well done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Agents who did an incredible job hanging two TV's. Really professional and meticulous in hanging straight/symmetrically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agentd installed my tv and connected it to all of my devices. They were very professional and cleaned up everything when they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They in stalled everything quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came out did an excellent job.nice guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv boxes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse is a professional, knowledgeable ambassador for Best Buy. He and his partner are polite and patient, a serri g the same question more than once with a smile on their faces. A pleasure to work with this team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was extremely helpful.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and spent time setting up new tv, explaining what they were doing, and answering any concerns we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. The guys that delivered it were awesome too. Helped me setup all the items I had with my previous TV. Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use Geek Squad for easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and set up my 65-inch Samsung. They were fast and knowledgeable and went through the various operations with me to be sure I understood how to use dvd, Roku, soundbar, headphones, and other equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians set up my tv fully and took the time to show me step by step how it worked, answered all my questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New tv, amplifier, subwoofer, and harmony programing was great. Answered all my questins as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Setup the new TV. Used internet to assemble TV stand as it was their first time installing this TV. Cleaned up shipping materials, leaving the area just as they found it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set up were great. He took time to show me the features of my new tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did there job well and quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my TV and connected all of my devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flawless Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and had TV mounted and set up quickly. Very nice and professional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keith and Kash were Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith and Kash were perfect. They were knowledgeable, professional, and very nice. I have no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    still having a some issues on the sound. I will ca

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad contract people come out very nice. I need to call Joe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians knew exactly how to set up the tv and sound bar. They were able to answer all my questions.

    I would recommend this to a friend