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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 491 Showing 9,801-9,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    Do This...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is SO WORTH IT!!!!!!! The team was professional, quick and were vaccinated. We paid extra for the haul-away...again, totally worth it. No extra boxes and old TV to recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia went quite well for us. The Geek guy made it look simple but it was above my skill level. The old TV was pretty heavy, glad they could recycle it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager Pre Construction Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came downtown to my high rise office and installed multiple TVs and brackets. They were very professional and well manored. They were in and out before i knew it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV and sound bar. Connected my wifi and then added all the apps I use to include setting passwords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service getting my TV to connect to my internet. I have an older smart TV so had some issues getting the connection to work. Geek Squad was able to get streaming working on my TV and now I also have Roku. I would definitely call them again when I need assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing the mount into the drywall over my fireplace and mounting the TV, the Geek Squad guys hooked it all up and did a great job. They got all the inputs back into the correct spots and everything works perfectly. I'm very pleased with the service and professionalism of the Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were helpful except they showed us how to use our external DVR but we still can't get it to work we need more help old folks who are technically inept LOL Charlotte Bascom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came out and installed my new TV They were both polite, clean work left no mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents very courteous and knowledgeable. They assessed the situation, corrected the problem and were gone in 5 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great New TV Setup Old TV removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the TV with great care and professionalism. Setup everything the way I had it with the old TV. Gave some good tips about getting the best use out of my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Comes Through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geek Squad members were excellent. They moved living room TV to master bedroom and mounted on wall, The TV in master was mounted on new stand. Finally new TV purchased was mounted on new stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agentd installed my tv and connected it to all of my devices. They were very professional and cleaned up everything when they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and set up fast explained every thing so i could understand it and took away empty cartons nice and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad an excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs did an excellent job setting up my new outside tv mounted and had everything working in a short time very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clear explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the fellow was really helpful. he was patience ands explained everything well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV and Bose Sound Bar. It took some troubleshooting but the problems were solved and service rendered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and care by the technician. He also made sure I had no additional questions or concerns before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a wonderful job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad personnel did a great job installing the TV wall mount and our new television. The were courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. On time, fast and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job getting my TV set up. I didn't need a mount but they connected the sound bar, the 4K Player, and the Directv. They were able to get the Directv remote and the TV remote to work together. They were professional and fast.

    I would recommend this to a friend