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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 491 Showing 9,801-9,820 of 18,775 reviews
  • Rated 5 out of 5 stars

    Smart Decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choosing to purchase the delivery and set-up Buy Geek Squad for my new Insignia Roku Smart TV was a very wise decision. He graciously took his time to explain to me twice over how to work the remote and explained some of the apps and show me how to save them and make them my favorites.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service, as usual!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Total Tech Support to come out to install a sound bar and blue ray player. He did a great job connecting them to the TV. He was on time, courteous, and professional. I always know that when I call the Geek Squad everything will be done right. So worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD MOVED TV EXCELLENT JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD moved living room tv to the bedroom--wall mounted is fantastic picture no glare can move tv on wall mount thank you GEEK SQUAD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and sound mounting and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan and crew are absolute surgeons when it comes to audio / video installation The attention to detail is off the charts. I had been burned by trying other services and now I would never use anyone except THE GEEK SQUAD

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never had been able to set up the TV by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable, efficient, courteous and everything is working fine since the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is sure nice to be relaxed and enjoying this wonderful television with all our family! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - so worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home installation of our TV was extremely professional and courteous. My Mom was blown away by how helpful and friendly they were. I would definitely use this again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did a great job setting up new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the tv and connected to Xfinity. The TV was to large to place on the dresser the previous one was on and we didn't have a wall mount. Our son mounted it later. The also took away our old tv that no long worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen who delivered and set up my TV were very informative regarding equipment, they were efficient and timely, they paid attention to detail such as bundling cables and wires to keep as compact as possible. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest Geek Squad member...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad memeber who delivered and et up my tv was the best I have ever had. I have alredy inform his boss Mr. Gonzales How much I appreciated all his help and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad - Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the actual Geek squad. The two Geek squad people really knew what they were doing, were very efficient; competent and friendly. Fantastic!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is incredible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV, TV remote, and soundbar to work seamlessly with my streaming TV service. Very helpful, and even called back to make sure everything was OK. I purchased Best Buy's Total Technology Support Service, and they have been very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager Pre Construction Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came downtown to my high rise office and installed multiple TVs and brackets. They were very professional and well manored. They were in and out before i knew it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chase did a great job of installing and setting up my new TV. He helped me add a couple of apps that I wanted and showed me how everything works. The service I received was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs were knowledgeable and professional. They were prompt and did an amazing job! Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers set up my 65 inch Sony, reversed the stand for me so I could use my current stand and not have to purchase another one. They got everything up and running in a short amount of time. It was worth having them set it up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was fast, professional and just made for a pleasant experience. It was even fast after the delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kennith is very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kennith is very knowledgeable and professional, he preformed his duties well. He also was very patient with explaining how to use the new devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed by TV quickely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and removed the old Sony Trinitron, That alone was worth the cost.

    I would recommend this to a friend