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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18775 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 492 Showing 9,821-9,840 of 18,775 reviews
  • Rated 5 out of 5 stars

    A first rate team of installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my TV were fantastic. They set everything up for me, and even checked another TV of mine while the new one was downloading. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the new tv very fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my new tv in less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer from Best Buy was very knowledgeable and helpful. He explained everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV Perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents are terrific. Could not function without them for my electronics and television set ups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Swuad is synomous with “outstanding service.”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two-man team was on-time, thoroughly professional, very considerate, congenial , knew what they were doing and explained how to work the tv and remote in words this non-tech could understand. I would definitely recommend the Geek Squad !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a good job setting up and installing the TV for me. Excellent work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD WAS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job the services was excellent the Television works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people are a nice bunch of guys. We've used the a number of times over the past 5 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out quickly. They explained what changes had happened and what they could not do due to those changes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was great and taught us how to use our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped us share both cellphones to TV. Explained and demonstrated how to use streaming sights and which ones were available to us. Agent was professional and courteous and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do This...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is SO WORTH IT!!!!!!! The team was professional, quick and were vaccinated. We paid extra for the haul-away...again, totally worth it. No extra boxes and old TV to recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation well-done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and were very efficient .....in and out in a short time. However, adding an appointment online after the purchase was difficult and frustrating. Customer service via phone was even more frustrating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great New TV Setup Old TV removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the TV with great care and professionalism. Setup everything the way I had it with the old TV. Gave some good tips about getting the best use out of my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both techs were great. On time, helpful, knowledgeable and patient. Could not have been a better experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad came and quickly made sense of an old s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad made a mixture of old and new and made a fully functional set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Techs are Tops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were pleasant, courteous, and knowledgeable, and had everything setup and working in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and timely install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed TV and explained all the functions in a professional manner. Appreciate the time they spend to insure that as a customer of the Geek Squad service that the TV was fully operational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV and did an excellent job also took the time to explain many things I could watch and how streaming works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A comforting thing to have with purchases.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB agents initially installed New TV, moved & converted older sets, …. then, when needed, took care of replacement item without question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shaq & Ernie were very professional! They installed the tv in no time at all! They were also very accommodating with my request to place the old tv in the other bedroom. As a service, geek squad is very commendable. Cheaper than what other companies charge for installation & haul away, too!!!

    I would recommend this to a friend