Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 492 Showing 9,821-9,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    A first rate team of installers!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed my TV were fantastic. They set everything up for me, and even checked another TV of mine while the new one was downloading. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians very knowledgeable and helpful. Were able to explain and answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad - Yes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the actual Geek squad. The two Geek squad people really knew what they were doing, were very efficient; competent and friendly. Fantastic!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would def recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the technician could do other stuff in my house.... he knew what he was doing....Guy was great... he installed 2 ring doorbells no problem, a 60 inch tv and a nest thermostat (that no one else could figure out how to do) tech went above and beyond

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect execution

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could remember the name of the two gentleman that installed my tvs. I get had two new tvs installed that day. The geek squad came prepared and ready to go, they set up and stayed with me and explained everything so there was no interruption of my life. Thank you for they great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs were knowledgeable and professional. They were prompt and did an amazing job! Very happy with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    went well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new 65" vizio tv was on time and very good at explanning things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents did everything they were asked to do.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were first rate in every way. Everything was done properly and carefully.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did a great job setting up new TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the tv and connected to Xfinity. The TV was to large to place on the dresser the previous one was on and we didn't have a wall mount. Our son mounted it later. The also took away our old tv that no long worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed and set up my TV and connected all my devices and taught me how to work my new TV properly...They we're super friendly knowledgeable and curtious..Great customer service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was great from scheduling to setup!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole process was so smooth and easy. Loved how well informed we were kept days before the setup and the day of as well. Installation went very smoothly. The crew was very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. The guys that delivered it were awesome too. Helped me setup all the items I had with my previous TV. Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connecting my new TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was quick and efficient removing the old (no longer working) LG TV and hooking up my new Samsung. It sits in a built in space, so maneuvering properly is everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad come to my house and set up my new entertainment system and am I glad I did! They were so knowledgeable and competent - I was impressed. There have been no problems with my system since they set it up, but if there are ever problems, I will definitely call them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed quickly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great and really knew what he was doing. He explained everything to us and was very professional.. If we buy anything in the future we would like him to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV's set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was excellent - courteous, helpful, patient, very patient, answered all questions, kept up informed. They to come to the house twice and this review goes for BOTH crews. THANK YOU

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was very efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and knew how to do their job. My problem is that they went through the sit up so fast that I really don't know how to find and do some of the things they did, like turn on and use the blue ray system, find the source settings in order to switch to my outdoor antenna, how to utilize the 4K feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Darlene A

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared delivered and set up our TV - he gets a 10 in every way. He answered questions and was very pleasant and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was extremely helpful.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and spent time setting up new tv, explaining what they were doing, and answering any concerns we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD MOVED TV EXCELLENT JOB

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD moved living room tv to the bedroom--wall mounted is fantastic picture no glare can move tv on wall mount thank you GEEK SQUAD

    I would recommend this to a friend