Customer Ratings & Reviews

I had various problems with the B&W Speakers and Marantz AVR that I purchased. It started with the Best Buy Geek Squad installation on Wednesday 7/14/2021 (over three months after I ordered them). At first he had the left and right front speakers reversed (even though the speaker cables were labeled left main, right main, left bi-amp, and right bi-amp), then the polarity was reversed on the left front, then he could only get sound out of the dome tweeter (nothing coming out of the four other speakers in the cabinets) and to top it all off he had everything wired through the tv instead of the receiver. He started off bi-amping the speakers and then, to try to make them sound better, removed the bi-amp wires and lost the sound again. Fiddling around eventually restored the sound. He tried switching the front speakers from “large” to “small” saying that it referred to the room size (I believe it actually refers to the speaker size). As you might guess, I lost a lot of confidence in the system. When he came in, I got the impression that he thought that he was only going to unbox everything and hook it up (he said that he allotted about 45 minutes until his next appointment). I looked at the back of the unit the following day and found that 1) he had the wires that were labeled bi-amp connected to the main terminals and didn’t disconnect the other wires, We also tried to use my existing subwoofer but when he disconnected it at the sub, he didn’t disconnect it at the back of the receiver. I’m not sure if he reprogrammed everything correctly (removing the sub from the setup). It was a mess. Fortunately, when Nate Smith (my salesperson at Best Buy) called me afterward to ask how I liked it and I told him how dissatisfied I was, he offered to come to my house and re-set up everything. He came to my house after he got off work on Saturday. I think all is set up correctly now but I’m still not happy with the sound for music (very little bass), and tv (the center channel speaker is on sometimes, off sometimes, and commercials sometimes are clear on the center channel but muffled on the tv program. I understand that these B&W speakers require a significant “recording” (break in) period. I read a review that was on point, that out of the box the speakers “sounded flat, undynamic, and stuffy”, but after about 100 hours of break in, they sounded significantly better. Nate talked to Jason at Magnolia and he agreed to extend the return period to 90 days in order for me to see if this helps. The boxes that the speakers came in were pretty beat up, but cosmetically the speakers are fine. I don’t know if the speakers might have been damaged in transit but the only way to tell would be to bring them back to Best Buy and compare them to the floor models (I hesitate to do that because of the weight and awkwardness of the speakers). He also suggested that the center channel issue might be my cable box so I switched it out but it didn't help. As it turns out, the center channel is silent only on one broadcast (channel 13 and 813 - WBTW Myrtle Beach). He also thought that, if all else fails, it might be the speaker cables, but I bought new cables for these speakers (Mediabridge 12AWG Ultra Series Cable with Dual Gold Plated Banana Tips (12 feet) CL2 rated – 165 strand Oxygen free copper). If, after a few more weeks, no improvement, he’ll bring out some other cables and see if that helps. I will also bring in the speakers to Best Buy so we can compare them to the ones on the floor. The good news is that the white speakers look terrific. I hope that, after break in, and if needed, a new center channel speaker, they sound as good they look. My rating of two stars is strictly for the Geek Squad installation. I'd give Nate and Jason (and Richard Stevens at Best Buy) five stars.

They came in and set everything up for me. Showed me how the Remote worked. Removed old TV and took all boxes, cleaned everything up.

I was pleased with the Geek Squad representative who set up my new 4K TV quickly and explained those features which were new to me. He also installed my new 4K Blue-ray player. He was polite, friendly, helpful and knowledgeable about the product I purchased.

The technician reported on time as scheduled. The installation was completed in a timely manner and he explained the features so I could access immediately.

The Geek Squad agent came on time and quickly and professionally installed my TV. He made all the necessary connections and told me that my existing XBox and DVD recorder were too old with too old connections to attach to my TV. He was very polite and friendly.

The man set up my TV and showed me basically how it works.

The agents mounted our tv, but we needed added components and needed to call them back. They didn’t know too much about the product. The second agent which we had to wait a while for did know more about the tv, and completed the job.

I couldn't be more thankful to the guys that installed our new 4K TV! There's no way I could have figured out how to disconnect our old TV, putting the base of our new one together, and getting everything working perfectly! It was just second nature to them. THANK YOU! :)

The agent was able to setup my new TV. It just so happened that Spectrum was also here checking out a connection issue. So it went very smoothly.

He came out to swap out Insignia that failed, as he was leaving I asked him about the old set. He said you'll have to pay $40 for me to cart it away.2 days later he was back and sheepishly said whops he had to return it

Michael was so professional & knew what he was doing. Michael was also very kind.

Replaced 70 in tv that failed excellent customer service and geek squad was excellent also. Thanks

The agents set up our new Samsung in record time and explained everything to us. Great people.

Best Buy Geek Squad staff mounted our TVs securely and efficiently. They were friendly and professional. We are very happy with the results!

The tech was quick and efficient removing the old (no longer working) LG TV and hooking up my new Samsung. It sits in a built in space, so maneuvering properly is everything.

The two guys were friendly, knowledgeable, and did a great job installing and setting up the tv to my devices

Geek teck attached the stand to the TV. The stand works nicely no

the geek squad tv connect and setup was quick, easy, informative, and saved me a lot of time

They arrived on time, quickly set everything up, taught me how to use it and then cleaned up everything. They were great. Even helped me with I bought that I didn't need. I will certainly use Geek Squad again and I will recommend them to everyone. Thank you!

The Geek squad arrived at the scheduled time. They introduced themselves and immediately went into action. I was amazed at how quickly they had it all installed...less than 45 minutes. They went over the TV, the channel selector and boy was it an easy set up for me to purchase. I recommend them to all!