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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 493 Showing 9,841-9,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians set up my tv fully and took the time to show me step by step how it worked, answered all my questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grear geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came on time. They were very efficient and helpful. They answered any questions that I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad #1!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys did an amazing job!! They hid the cords, set up tv and show me how how to use the smart remote. Will be getting a 2nd one for my bedroom. Thank you!! Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was very professional and set up the tv quickly. He said to call him later if we had problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They were organized, neat and efficient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed the old tv and installed and connected the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 85”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though Samsung 85” TV has a paneling defect it still has an awesome picture and hate to go Sony

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service for Home Theaters/Speakers inst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hired Geek Squad Service for Home Theater/Speakers installations. Since I have already finished basement I was little skeptical about it... the service people from Geek squad did a wonderful job without damaging the drywall installed them...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast and Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Agents who did an incredible job hanging two TV's. Really professional and meticulous in hanging straight/symmetrically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great results using the Geek Squad service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process and results were exceptional. Suggest they are given the upmost appreciation for the work they do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kennith is very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kennith is very knowledgeable and professional, he preformed his duties well. He also was very patient with explaining how to use the new devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installed devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional in mounting TV's and connecting all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommend to anyone who doesnt have help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional i was a bit nervous when they were unboxing the tv and attached the desk top stand but thats just me and my anxiety lol. they did an excellent job that i wouldn't have been able to do by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intheknow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician reported on time as scheduled. The installation was completed in a timely manner and he explained the features so I could access immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy installed my tv adjusted all my settings per my request clean and professional service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad ROCKS!! 4 televisions installed all needing a firestick to work in my new "smart house" lol. Geek Squad hooked everything up connected to my wifi and I am good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service, although a little pricey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for the Geek Squad to install my new TV and sound system. Great job and love my total Samsung system!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Second time good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv, but we needed added components and needed to call them back. They didn’t know too much about the product. The second agent which we had to wait a while for did know more about the tv, and completed the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, fast and professional TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was extremely helpful with my setup. He did my setup including showing me how to download additional streaming apps. He arrived on time and completed everything in just under an hour, which is better than I expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were efficient, timely and courteous during setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and set the tv up, hooked up all the sound equipment, etc. they made sure everything was working and that we knew how to work everything before they left. Great job. Always easier to have them come hook it all up and it’s done right.

    I would recommend this to a friend